Service Operations Manager - Residential Mechanical Service - Base Salary to 160k/year - Yarmou[...]

Service Operations Manager - Residential Mechanical Service - Base Salary to 160k/year - Yarmouth, MA Our client is a stable, growing residential home services company providing installation, maintenance, and repair services throughout the Yarmouth, Massachusetts area. They are seeking a Service Operations Manager to lead branch operations, drive revenue growth, improve operational performance, and support continued expansion throughout the Cape and Islands region. This is a leadership opportunity for an operations-focused professional who enjoys building high-performing teams, improving processes, growing recurring revenue, and delivering an exceptional customer experience. Responsibilities Lead the daily operations of a residential home services branch. Drive organic business growth through operational leadership, customer retention, and sales initiatives. Increase recurring revenue through service agreement and maintenance program growth. Develop strategies to improve operational efficiency, profitability, and overall branch performance. Manage key customer relationships while ensuring exceptional service delivery. Oversee branch administrative operations, reporting, scheduling, and workflow management. Establish operational goals and create strategic plans to support continued business growth. Identify process improvements that enhance productivity, customer satisfaction, and financial performance. Recruit, develop, coach, and lead employees while fostering a collaborative, customer-first culture. Promote accountability, teamwork, and continuous improvement across the organization. Qualifications 5+ years of experience in a residential home services environment. Experience serving in a Service Manager, Operations Manager, General Manager, Branch Manager, or similar operational leadership role. Demonstrated success improving operational processes, increasing efficiency, and driving revenue growth. Experience growing recurring revenue through service agreements, maintenance programs, or customer retention initiatives. Strong leadership experience managing teams within a service-based business. Proven ability to build and maintain strong customer relationships. Strong organizational, communication, and customer service skills. Self-motivated with the ability to take ownership of branch operations and business performance. Compensation Base salary in the 130k - 160k/year range Annual performance-based bonus Comprehensive benefits package including medical benefits, 401k, paid time off, and additional company-sponsored benefits. #J-18808-Ljbffr Gilder Search Group