Patient Services Coordinator Sr

Overview The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full‑time position will support the Medical Oncology Department at our 2410 Round Rock Avenue #150 clinic in Round Rock, Texas. Typical work week is Monday through Friday, 8:30 a.m. – 5:00 p.m. What does the Patient Services Coordinator do? (including but not limited to) The Patient Service Coordinator professionally greets and welcomes patients and their friends/family, registers and schedules appointments, answers, screens, and directs incoming calls, and supports the US Oncology Compliance Program. Responsibilities Greets patients and visitors to the clinic promptly, courteously, and professionally. Checks in patients and informs clinical staff of patient arrival. Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms and updates demographics, insurance, and co‑pays, and provides receipt. Answers, screens, and responds to routine questions, routes to appropriate personnel, and takes thorough messages. Pages clinic personnel as appropriate and communicates messages accurately and timely. Checks patients out after examination, schedules returning appointments, and provides patients with appointment details. Records patient cancellations and missed appointments, reschedules appointments, and notifies appropriate staff. Provides general administrative support by filing charts and forms, maintaining lobby area orderly, and keeping supply of forms and office supplies. Adheres to confidentiality, state, federal, and HIPPA laws and guidelines regarding patient records. Other duties as requested or assigned. Qualifications The ideal candidate will have the following background and experience: Level 1 High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Word, and Excel) required. Must successfully complete required e‑learning courses within 90 days of occupying position. Level 2 (including Level 1 requirements) At least 18 months front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of this practice’s personnel, daily routines, and scheduling a plus. Level Sr (including Level 1 and 2 requirements) At least 5 years front medical office receptionist experience with insurance forms and scheduling software required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff. #J-18808-Ljbffr US Oncology Inc.