Manager, Threat Protection Services

Position Overview The Manager, Threat Protection Services leads a team of Threat Strategy Managers (TSMs) across regions, ensuring customers maximize the value of their investment through proactive engagement and advancement of email security programs. This role works closely with PCMS leadership to improve customer satisfaction, ensure retention, and defend the Managed Threat Program. The Manager sets team goals aligned with corporate objectives while mentoring, coaching, and providing tactical and strategic guidance daily. Key Responsibilities Team Leadership & Talent Development Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence Find, hire, develop, and retain the best technical talent Assign Management By Objectives (MBOs) to team members aligned with corporate goals Provide tactical and strategic guidance to the team daily Identify and prioritize short‑term and long‑term goals for the team Customer Advocacy & Escalation Management Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers Respond to customer escalations and proactively raise alerts when needed Monitor level of customer satisfaction and serve as a point of escalation for satisfaction issues Provide get‑well plans for customers at risk of non‑renewal; manage the health of the customer portfolio Strategic & Operational Oversight Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team Develop innovative ways to leverage existing data and correlate customer data with other datasets available at Proofpoint Plan, document, and identify risks and challenges for production changes that span multiple services or technologies Schedule own time and ensure quality completion of multiple tasks within a dynamic environment of changing constraints Threat Intelligence & Technical Leadership Maintain a deep understanding and up‑to‑date grasp of the evolving threat landscape Design and implement solutions to complex problems with minimum supervision; use independent judgment within broad parameters Required Qualifications 5+ years of leadership experience in the information security field 6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas Managed security or consultancy experience required Proven leadership ability with a history of successfully motivating and inspiring teams Relevant experience with Proofpoint products and an understanding of threat protection (Gateway, TAP, TRAP) Background in security, especially around threat‑actor tactics, techniques, and procedures Outstanding verbal and written communication skills Ability to effectively work in a team environment as well as independently Preferred Qualifications Deep understanding of email threat landscape including phishing, BEC, malware, and credential theft Familiarity with SIEM technologies and security event correlation Experience with customer success platforms (e.g., Totango, Salesforce) for account health tracking Industry certifications such as CISSP, CISM, CEH, or equivalent Experience building and scaling service delivery teams in a high‑growth environment Core Competencies Proactive, self‑starter driven by setting and achieving goals Ability to interface with customers on both technical and non‑technical levels Strategic thinking balanced with operational execution Data‑driven decision making using customer metrics and KPIs Ability to manage competing priorities across a large customer portfolio Collaborative leadership style with cross‑functional influence Benefits Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Recognition for your contributions Global collaboration and networking opportunities Base Pay Ranges: SF Bay Area, New York City Metro Area – 136,200.00 – 214,005.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska – 112,700.00 – 177,100.00 USD All other cities and states excluding those listed above – 101,600.00 – 159,720.00 USD We encourage applications from individuals of all backgrounds, experiences, and perspectives. #J-18808-Ljbffr