Outbound Customer Service Representative

Job Description

Job Description

Job Title: Employee Concierge-Call Representative
Job Type: Full-time

Position Summary:
The Employee Concierge-Call Representative is responsible for providing prompt, professional service to clients, ensuring smooth department operations. The role involves handling client orders, tracking, and resolving issues, as well as supporting managers with various tasks related to communication and organization.

Key Responsibilities:

• Process orders received via fax, mail, and phone
• Provide order status updates and tracking information to clients
• Handle customer inquiries and assist with returns and credit memos
• Maintain accurate client records and documentation in the CRM system
• Act as a backup switchboard operator when necessary
• Follow company policies and procedures to ensure accuracy and customer satisfaction

Education & Experience:

• High school diploma or GED required
• 1-3 years of customer support or sales support experience, or equivalent

Skills & Experience:

• Proficiency in Microsoft Office Suite
• Strong organizational, time management, and communication skills
• Excellent customer service skills, both over the phone and in person
• Ability to multi-task, prioritize, and work efficiently under pressure

Core Competencies:

• Creativity: Ability to generate new ideas and solutions
• Perspective: Broader view on issues and challenges
• Teamwork: Collaborative and supportive in team environments
• Communication: Clear and concise in verbal and written communication
• Decision-Making: Timely and accurate decision-making under pressure
• Humility: Acknowledging mistakes and seeking solutions

Physical Demands:

• Ability to sit, stand, and walk for extended periods
• Occasional lifting of items up to 25 lbs
• Visual abilities for near and far distances