Assistant Manager

Benefits: Bonus based on performance Competitive salary Free uniforms Opportunity for advancement Training & development Employee discounts Perks and Benefits: Direct career growth path to General Manager or Area Management positions as we continue to grow in Indiana Competitive base pay with monthly bonuses Merit-based pay increases Complimentary service membership Weekly payroll About the Position: The Scenter Assistant Manager is vital at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This role will help support both of our locations: Carmel and Zionsville with a focus on becoming the General Manager at our 3rd location. This role is hourly, paid weekly, with performance-based bonuses paid monthly. This position requires: Management or supervisory experience Customer service experience (retail, restaurant) Sales experience (preferably in a membership model) Strength to lift up to 70 pounds; stamina to stand for long periods of time Reliable transportation Willingness to work in a smoke-free environment Who We Are Looking For: We seek a confident assistant manager who leads with integrity, honesty, and compassion. A successful Scenter Assistant Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can lead day-to-day operations of the Scenter, emphasizing critical KPIs: Labor Efficiency, Membership Sales, Average Ticket Price, Rebook Ratio, etc. Tasks: Drive membership sales through health and wellness education Maintain a knowledgeable team that prioritizes dog wellness and safety Provide leadership, guidance, and mentorship for the Scenter employees Uphold quality standards through hands-on participation, employee audits, and training Promptly and accurately communicate information from upper management to your team Identify when/ where help is needed and provide assistance to keep Scenter on schedule Create an environment conducive to teamwork, open communication, and Scenthound values Manage client expectations; Resolve customer concerns Ensure the safety of dogs and team members at all times Adhere to Scenthound sanitary and cleaning practices Skills and Abilities: Effective communication with team members and dog parents Problem-solving Attention to detail Time-management – ability to make an efficient schedule Computer/ technology proficiency Accountability: hold oneself and others to a high quality of services #J-18808-Ljbffr Scenthound Carmel, IN