Bilingual Insurance CSR (Spanish/English) - Remote

Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Training & development Vision insurance Pay: $42,000.00 - $75,000.00 per year Job description: Job Title: Bilingual Customer Service Representative (Spanish) Company: AllPro Ins Agencies LLC – Matthew Hernandez Allstate Insurance Location: Maitland, FL Job Type: Full-Time About Us: AllPro Ins Agencies LLC is a growing, customer-focused Allstate agency serving the Maitland and greater Orlando community. We take pride in providing friendly, reliable service while helping customers protect what matters most. Our office has a team-oriented environment where employees are supported, trained, and given opportunities to grow. Position Overview: We are seeking a motivated and dependable Bilingual Customer Service Representative (English/Spanish) to join our team. This role focuses on assisting clients with their insurance needs, answering questions, processing policy changes, and delivering outstanding customer service. The ideal candidate enjoys helping people, works well in a fast-paced environment, and communicates clearly in both English and Spanish. Responsibilities: Provide excellent customer service to new and existing clients Answer incoming calls and assist customers with policy questions and service requests Process policy changes such as adding/removing vehicles or drivers Assist clients with billing questions and payment processing Follow up with customers regarding policy updates and documentation Maintain accurate customer records and notes Support the sales team with customer follow-ups and account servicing Communicate clearly and professionally in both English and Spanish Qualifications: Bilingual in Spanish and English (required) Previous customer service experience preferred Insurance experience is a plus but not required (training provided) Strong communication and problem-solving skills Comfortable using computers and office software Detail-oriented and organized Positive attitude and team-focused mindset Ability to handle multiple tasks in a fast-paced environment Licensing (Preferred but Not Required): Florida 4-40 or 2-20 Insurance License preferred Candidates without a license must be willing to obtain one (we can assist with training) Compensation & Benefits: Competitive hourly pay (based on experience) Bonus opportunities Paid training and licensing support Paid time off Opportunities for advancement within the agency Supportive team environment 401(k) with match Health Insurance Reimbursement Plan Dental and Vision Schedule: Monday–Friday No weekends How to Apply: Please submit your resume along with a brief message telling us about your customer service experience and why you would be a good fit for our team. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Paid time off Vision insurance Work from home Education: High school or equivalent (Preferred) Language: Spanish (Required) #J-18808-Ljbffr Allstate - AllPro Ins Agencies