Operations Manager

Operations ManagerSummary - The Operations Manager is responsible for coordinating and supervising all warehouses' activities as directed by the Warehouse & Transportation Manager. The Operations Manager is responsible for supervising the receiving, warehousing, shipping, and transporting of product in a manner consistent with company service and cost control objectives, and for achieving prescribed company objectives in customer service, safety, quality assurance, inventory control, productivity, and security.What You'll Be Doing:Shipping/Receiving: Coordinate inbound and outbound scheduling with third-party carriers. Supervise and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments, while maintaining a high level of productivity. Ensure proper wave allocations, shipment, and transportation to LCAAP facilities and within customer SLA requirements. Oversee the verification of inbound/outbound paperwork with drivers, ensuring that all shipments are accurately counted and inspected for damage.Customer Service: Maintain a complete understanding of all customers' specific requirements and communicate standards to all personnel. Maintain a working knowledge of company and customer warehouse management and yard management systems. Maintain appropriate contact with customers and respond in a timely manner to customer requests or concerns.Equipment: Ensure the efficient and safe operation of all material handling equipment and transportation equipment. Place unsafe equipment out of service and arrange for the necessary repairs. Coordinate preventative maintenance scheduling with corporate equipment maintenance and approved maintenance vendors.Scheduling: Establish work schedules for assigned warehouse personnel. Ensure work is assigned effectively and completed safely and in a timely fashion.Storage, Inventory: Maintain the product locator system. Ensure the optimal utilization of space through warehouse consolidation. Rotate product as required by each account. Assure the integrity of the inventory and assist in conducting physical inventories.Safety, Sanitation, Security: Ensure strict compliance with the security policies and procedures necessary to protect the well-being of employees, visitors, merchandise, equipment, and property. Maintain a clean, neat, and orderly work area. Promote safe working habits and enforce company safety rules and policies. Conduct periodic safety meetings and safety contacts. Conduct accident investigations. Conduct operations in compliance with local, state, and federal regulations and laws governing business operations.Labor Management: Direct warehouse operations to achieve prescribed productivity objectives. Apply sound communication and motivational techniques in supervising, counseling, and disciplining subordinates. Enforce the company rules of conduct. Participate in the performance appraisal process and evaluate personnel for training needs, wage increases, and promotions. Participate in the hiring and selection of hourly and supervisory personnel.Records: Oversee completion of required records and reports in a timely and accurate fashion. Retain records and reports as required by the customers' specifications.Communications: Conduct shift meetings and keep warehouse and office personnel informed of information they need to know. Act as liaison between employees and top management. Interact with the operations management and customer service team, customers, vendors, and corporate departments as necessary.What You'll Need:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A. Education Level: Partial college required; bachelor's degree in supply chain/Logistics or Business Administration preferred. B. Experience: Five or more years of warehouse supervisory experience in a similar work environment. C. Knowledge/Experience/Skills:Experience managing daily warehouse, distribution, or third-party logistics operations.Experience leading supervisors and hourly employees, including staffing, coaching, performance management, and employee development.Experience maintaining workplace safety, quality standards, inventory controls, security procedures, and regulatory compliance.Experience managing labor costs, operating budgets, productivity goals, service levels, and profit-and-loss performance.Experience managing customer relationships and using warehouse management systems to monitor inventory, productivity, and operational performance.Physical Demands and Work Environment:Works primarily in a warehouse and distribution environment, with some duties performed in an office setting.Frequently stands and walks for extended periods throughout the facility.Occasionally bends, reaches, stoops, climbs, and lifts or moves items weighing up to 50 pounds.Uses computers, warehouse systems, and other work-related tools and equipment.Visually inspects warehouse activities, inventory, equipment, and documentation.Must be able to hear alarms, equipment, and verbal communications in an active warehouse environment.May work near moving equipment, warehouse traffic, and machinery.May be exposed to dust, varying temperatures, and moderate-to-high noise levels.Wears required personal protective equipment and follows all established safety procedures.Regularly interacts with employees, supervisors, customers, vendors, drivers, and corporate departments.May work extended or nontraditional hours, including early mornings, evenings, weekends, and holidays, based on operational needs.May occasionally travel for meetings, training, or other business needs.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.Wagner is proud to be an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sexual orientation, gender identity, national origin, disability, veteran, or other protected status.