Customer Service Representative/Front Desk - LM

Job Description

Job Description

Customer Support/Front Desk Representative 

• Location: Cleveland, Ohio
• Salary: $16 per hour

We are seeking a dedicated Customer Support/Front Desk Representative. The ideal candidate will thrive in a high-volume customer service environment, providing front-facing support to landlords. This role involves assisting landlords with inquiries related to inspections, scheduling, preparation requirements, results, and follow-up steps.

Key Responsibilities:

• Greet lobby visitors and answer multi-line phones
• Triage inquiries and provide clear, accurate information about inspection processes and timelines
• Document calls and walk-ins, enter/update case notes and contact information
• Route issues to the correct team and provide status updates using internal systems
• Perform Research & Program Analysis
• Maintain a professional demeanor, offer calm de-escalation, and handle service recovery for frustrated callers/visitors

Requirements:

• Minimum 1 year experience in a high-volume customer service/front desk role
• Excellent verbal communication, active listening skills, and polite, professional phone etiquette
• Detail-oriented with accurate data entry skills; basic proficiency in MS Word, Outlook, and Excel
• Reliability, punctuality, and a commitment to achieving 'one-call resolution'; ability to handle sensitive information discreetly
• Experience in housing, inspections, permitting, utilities, property management, or public sector customer service is a plus

Only those candidates that can pass a background check will be considered.

Visit our Job Board and get a complete list of current Area Temps job openings:

Company Description

With over 35 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

Full-Service Staffing:
Every year we match thousands of quality employees with rewarding office, industrial, professional, technical and skilled trades opportunities.

City Search Applicant Network:
Our interactive centralized network links our six branch locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates - and job seekers have access to the best opportunities - in the Greater Cleveland area.

Please copy and paste this link into your browser to visit our Job Board and get a complete list of current Area Temps job openings:

Company Description

With over 35 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.\r\n\r\nFull-Service Staffing:\r\nEvery year we match thousands of quality employees with rewarding office, industrial, professional, technical and skilled trades opportunities. \r\n\r\nCity Search Applicant Network:\r\nOur interactive centralized network links our six branch locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates - and job seekers have access to the best opportunities - in the Greater Cleveland area. \r\n\r\nPlease copy and paste this link into your browser to visit our Job Board and get a complete list of current Area Temps job openings: