Associate Customer Care Representative

Job Title Associate Customer Service Representative Location Houston Regional Office 2150 Town Square Place, Suite 600, Sugar Land, TX 77479 Job Overview This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills. Responsibilities Conduct professional telephone conversations to service customer accounts in a high call volume environment Problem-solve and use time effectively to multitask and prioritize work Assist customers with various billing and policy change transactions over the phone Gain customer trust and respect by establishing and maintaining effective relationships Demonstrate a high standard of customer service Collaborate with others in a team setting Salary and Work Schedule A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $55,785 ($26.82/hr). The 40-hour work week is scheduled from Monday through Friday, between the core hours of 9:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually. Training and Schedule The training class is slated to begin 8/24/2026 and will be in office full time for the first year. Once trained to work independently and hit the required metrics, you may be eligible for a hybrid schedule with three days in office and two days work from home. Total Rewards Medical, dental, vision coverage, short- and long-term disability, and life insurance Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. Holidays – 14 paid holidays observed Sick time – 6 days sick time at hire, 6 additional days sick time at 90 days of employment Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution Annual Success Sharing Plan – Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals Generous leave programs, including paid parental bonding leave Student Loan Repayment and Tuition Reimbursement programs Generous fitness and wellness reimbursement Employee community involvement Strong relationships, lifelong friendships Opportunities for advancement in a successful and growing company Qualifications High school diploma or equivalent education required Previous customer service and sales experience Excellent interpersonal and communication skills Computer keyboard and processing skills Previous insurance background is a plus, but not required After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) Background Check Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment. Equal Opportunity Statement Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act. #J-18808-Ljbffr