Senior ServiceNow Developer (TS Clearance)

Job Description

Job Description

POSITION TITLE: ServiceNow Developer

CLEARANCE REQUIRED: Top Secret (TS)

The work you build here won’t sit in a backlog – it will directly support critical government missions. 

At Intact Technology, you’ll take technical ownership of complex ServiceNow solutions supporting critical government missions. You’ll help shape solution design, lead development efforts from concept through deployment, and serve as a trusted technical resource to clients and fellow developers.

ABOUT US:

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes.

Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth.

THE ROLE:

We’re looking for a Senior ServiceNow Developer to take technical ownership of the design, development, and delivery of complex ServiceNow solutions within secure federal environments. In this role, you’ll serve as a senior technical contributor, leading development efforts, influencing solution design, and helping ensure solutions are scalable, maintainable, secure, and aligned with customer requirements.

You’ll work closely with clients, architects, developers, and government stakeholders to translate complex requirements into technical solutions, guide implementation decisions, and deliver secure, scalable capabilities across the ServiceNow platform. 

This is a hands-on senior development role for someone who can independently tackle complex technical challenges while also providing guidance to other developers and contributing to broader technical decisions. If you’re looking to work on high-impact programs alongside experienced professionals while delivering results that matter, we’d love to hear from you.

• Lead the end-to-end development lifecycle for complex enterprise ServiceNow solutions, from technical design and development through testing, deployment, and ongoing enhancement.
• Design, and develop complex ServiceNow solutions, applying platform best practices to create scalable, maintainable, and secure capabilities for federal customers.
• Lead the development of scalable workflows, integrations, automations, and custom platform capabilities that improve operational efficiency and mission outcomes.
• Partner with architects, stakeholders, and mission leads to translate complex business and technical requirements into effective ServiceNow solutions.
• Lead module development, integrations, and enhancements across the ServiceNow suite.
• Ensure solutions meet performance, security, maintainability, and configuration standards within classified environments.
• Mentor junior developers, conduct technical and code reviews, and provide guidance on ServiceNow development standards and best practices
• Continuously identify opportunities to improve platform performance, usability, and maintainability through thoughtful development and innovation.
• Make informed technical decisions and recommendations, identifying tradeoffs and helping shape solution design for complex platform requirements.
• Troubleshoot and resolve complex platform, integration, and performance issues, serving as an escalation point for challenging technical problems.

REQUIRED QUALIFICATIONS: 

• Must possess a current Top Secret (TS) security clearance.
• Must be willing and eligible to obtain SCI access as required for the role.
• Must be willing to work on-site five days per week in a secure SCIF environment in the Northern Virginia/DMV area.
• Prior experience working directly on a cleared or classified network.
• 5+ years of hands-on ServiceNow development experience, including experience independently owning complex technical solutions.
• Advanced expertise across the ServiceNow ITSM suite, including Incident, Problem, Change, CMDB, and more.
• Advanced proficiency in JavaScript, ServiceNow scripting, REST/SOAP, APIs, integrations, and platform development best practices.
• Demonstrated experience leading complex ServiceNow development efforts from technical design through production deployment.
• Ability to independently evaluate technical requirements, identify risks and tradeoffs, and recommend appropriate ServiceNow solutions.
• Strong grasp of SDLC processes in secure or regulated environments.
• ServiceNow certifications such as CSA, CAD and/or CIS certifications strongly preferred.
• Experience developing and implementing systems using Agile/Scrum methodology.

NICE TO HAVE QUALIFICATIONS: 

• Previous SCI access within the past 24 months is highly preferred.
• Hands-on development experience across additional ServiceNow products such as SecOps, Discovery, ITOM, HAM, or SAM
• Experience implementing automated testing, CI/CD, source control or DevOps practices within ServiceNow environments
• Experience contribution to solution architecture or technical design decisions for enterprise ServiceNow implementations.

OUR TALENT VISION:

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.
• We believe exceptional results come from empowered people. That’s why we trust our teams with meaningful ownership, encourage curiosity, and create opportunities for every employee to grow professionally while making a lasting impact for our clients.

OUR BENEFITS:

• Flexible paid time off, plus 12 paid holidays. 
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options. 
• Qualified 401(k) program. 

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.

EQUAL OPPORTUNITY EMPLOYER

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.