OPS CUSTOMER SERVICE SPECIALIST - 1 1 1

Ops Customer Service SpecialistMonitors and coordinates the delivery of customer service. Informs candidates of available services in the office. Assists candidates to complete required Career Success activities. Engages in information exchange to ensure that job candidates are aware of and know how to access the full menu of CareerSource Citrus Levy Marion reemployment services. Critiques and reviews of job candidate's resumes as necessary. Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service-related issues and interactions. May schedule candidates for their 1st appointment with the Career Development Coach and/or screen for SBEs and schedule 1st DVOP appointments as applicable. Assists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools. Informs and refers candidates to appropriate resources including Workshops, Computer Lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Service, etc. Provides and documents a myriad of other Wagner Peyser candidate services in EF. Supports other online partner agencies online web application for DCF, UC, and other duties as assigned. Supports the Business Services Team as requested. Attends team meetings and coordinates activities with other staff. Provides administrative support including routine administrative duties, special projects, and data analysis projects. Participate in special events such as job fairs, onsite recruitment, business events as needed on and offsite. Maintains compliance with all personnel procedures. Performs other job functions as required.Required Knowledge, Skills, and Abilities: Knowledge of Business Community is essential Interpersonal, public relations, computer data entry, communication both oral and written, telephone and customer service skills. Demonstrated ability to correctly interpret and efficiently implement all applicable CareerSource Citrus Levy Marion policies and procedures. Demonstrated ability to meet or exceed established performance goals and monitoring standards. Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to perform multiple tasks and prioritize workload. Time management, oral and written communication and work organization skills. Proficiency in computer programs such as Employ Florida Marketplace, MS Word, Excel, Outlook, and other software programs. Skill in basic sales techniques. Familiarity with all business services.Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. Minimum: Must complete Tier One Training and pass the Tier One Certificate Exam within 60 days of being hired. Access to Tier One training modules will be provided upon start date. Duties and responsibilities of this position must be performed at the official worksite of the Department. Travel may be required. Preferred: Familiar with community agencies that provide services. Bilingual preferred but not required. Associate's degree. Two (2) years' experience in customer service, or an equivalent combination of education and work experience. Pay: $17.00 per hour, 29 hours per week.