On-Call Banquet Server - Hotel Cleveland, Autograph Collection

Server

At Hotel Cleveland, Autograph Collection, we create opportunities to grow, contribute, and become part of a landmark hospitality story. Located on historic Public Square in the heart of downtown Cleveland, our iconic hotel has welcomed guests since 1918 and now blends its storied character with modern comfort and elevated service. Hotel Cleveland features 491 redesigned guest rooms, including 50 suites, distinctive dining experiences at Maker and Mowrey's, and nearly 60,000 square feet of versatile meeting and event space. Steps from the city's sports, entertainment, dining, and lakefront attractions, Hotel Cleveland offers an inspiring environment where Curators can celebrate the spirit of Cleveland while creating memorable experiences for every guest.

Position Summary:

The Coury Hospitality Server provides an exceptional, personalized dining experience by delivering elevated, refined, attentive, and knowledgeable service. This role requires professionalism, refined service skills, strong product knowledge, and a deep understanding of fine cuisine, wine, and service standards to ensure every guest interaction exceeds expectations.

Primary Job Duties:

• Greet guests warmly and professionally, guiding them through a high-end dining experience from arrival to departure
• Demonstrate thorough knowledge of the menu, including ingredients, preparation methods, allergens, and seasonal changes
• Offer thoughtful recommendations for food and beverage pairings, including wine, cocktails, and non-alcoholic options
• Properly open, present, and pour wine according to fine dining standards
• Follow responsible alcohol service guidelines at all times
• Execute fine dining service techniques (tableside service, coursed meals, wine service, proper plate presentation)
• Accurately take and deliver orders following timing and coursing standards
• Collaborate closely with kitchen and bar teams to ensure seamless service flow
• Maintain impeccable table maintenance, including clearing, resetting, and crumb service
• Anticipate guest needs and provide unobtrusive, attentive service throughout the meal
• Handle guest concerns or special requests with discretion, empathy, and urgency

Follow all restaurant policies, service standards, and safety regulations

• Support team members and contribute to a culture of excellence and hospitality

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, task and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Knowledge, Skills and Abilities:

• Prior experience in fine dining or upscale hospitality preferred
• Must obtain and maintain any required state or local alcohol service permits or certifications (e.g., TABC, ServSafe Alcohol, or equivalent).
• Must obtain and maintain any required state or local food service certifications (e.g. Food Handlers Card, ServSafe certification, or equivalent)
• Strong communication and interpersonal skills
• High level of attention to detail and ability to multitask in a fast-paced environment
• Passion for hospitality, food, and beverage
• Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols
• Ability to remain calm, poised, and professional under pressure
• Flexible schedule, including evenings, weekends, and holidays
• Maintain a polished appearance and adhere to uniform and grooming standards
• Uphold cleanliness, organization, and sanitation standards in all service areas

Physical Demands:

• Ability to stand and walk for extended periods
• Ability to lift and carry trays, dishes, glassware, and equipment (up to 25 lbs.)
• Manual dexterity for precise service techniques
• Must wear required personal protective equipment per job responsibilities

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.