Retail Associate/Tour Guide

Job Description

Job Description

Principle Responsibilities / Position Purpose

The Retail Associate/Tour Guide works in the merchandise sales area of our tap room and acts as the first and last point of contact for our guests. The Hospitality Merchandiser greets and works closely with customers to determine their needs, answer their questions about our products and recommend the right solutions, being able to promptly resolve guest complaints and ensure maximum guest satisfaction. The ideal candidate is friendly, organized, hardworking, reliable, and able to take charge in a fast-paced environment while maintaining a welcoming disposition.

“Where the Best Beers Are – Top 20 Brewpubs/Breweries for good beer” – USA Today “25 Breweries to Know” – Draft Magazine “10 Best Breweries to Visit in the South” – First We Feast

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

• Act as a first point of contact for guests visiting our tap room and guide them through the Funky Buddha experience
• Set a warm, welcoming tone as you greet and guide customers
• Inform guests of any sales, specials (including limited release beers) or new merchandise offered and assist them with their selections
• Conduct beer samplings on a regular frequency
• Act as a source for brewery knowledge for our customers
• Positively represent Funky Buddha Brewery and its values
• Maintain front entrance and cleanliness
• Provide professional and accurate information to guests and coworkers
• Provide excellent customer service to both walk-in and telephone guests
• Possess the ability to work with several guests at one time, while maintaining individual customer satisfaction
• Keep merchandise area and drink cooler displays clean, organized, stocked and visually appealing
• Use POS to accept cash and credit card payments and keep the cash register totals accurate
• Execute inventory process as scheduled
• Reduce loss by maintaining a watchful eye on the merchandise and process accurate transactions
• Facilitate and help organize brewery tours, as well as set-up and staging of special events
• Updates job knowledge by participating in staff training opportunities
• Maintain responsible service of alcohol standards
• Support FOH side work when needed (example, rolling silverware)
• This list is not exhaustive and job functions are subject to change to accommodate changing business needs
• Strong knowledge of restaurant/tap room operations and service procedures.
• Strong communication and customer service skills.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 25 pounds.
• Punctual and regular, reliable attendance.
• Honesty and Integrity.
• Ability to work quickly, problem solve and think on your feet while maintaining poise in a fast-paced environment.
• Ability to talk to others to convey information effectively.
• Positive, infectious attitude and sense of humor. Personable, kind, and customer service oriented.
• Passion for the service industry, desire to be part of a team and work hard, high level of self-awareness and long-term view of success.
• Experience with using a POS system.
• Must be at least 18 years old.

Minimum Qualifications

• One to two years of experience in restaurant environment, preferably in host position.
• Ability to work nights, weekends, and holidays as needed (must have flexible schedule)
• Effective communication skills and ability to maintain composure in high stress environment.
• Commitment to deliver an outstanding customer experience

Preferred Qualifications

• General knowledge and enthusiasm for craft beer

PHYSICAL REQUIREMENTS

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Standing Constant

Reaching Frequent

Grasping Frequent

Crouching, Bending, Stooping Frequent

Lifting/Carrying up to 25 lbs Frequent

Pushing/Pulling Frequent

Walking Frequent

Computer Use Frequent

Sitting Occasional

Climbing Stairs Occasional

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

• Safety goggles when walking through the Production area

Employees will be trained in the proper use and care of assigned PPE. Funky Buddha Brewery provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly to your manager.

ORGANIZATIONAL RELATIONSHIPS

No positions directly report to this position.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

QUALIFICATION STANDARDS

EDUCATION

High School diploma preferred.

LICENSES OR CERTIFICATES

No special licenses or certificates required.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance.

OTHER

Additional language ability preferred.

NOTICE:

Upon employment, all employees are required to fully comply with Funky Buddha Brewery’s rules and regulations for the safe and efficient operation of brewery facilities. Employees who violate these rules and regulations will be subject to disciplinary action, up to and including termination of employment.

I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION.

Funky Buddha is an equal opportunity employer.