ADMINISTRATIVE SUPERVISOR

Position Overview Applications accepted from: All Persons Interested Section: 311 Call Center Reporting Location: 2805 McKinney St, 3rd Floor Workdays & Hours: Monday - Friday* Subject to Change Description Of Duties/Essential Functions Supervises and directs personnel engaged in communications and various record-keeping activities and provides general information and customer assistance for quality service. Supervises the daily activities of the Communication Center and offers technical assistance to ensure an effective operation. Plans, organizes and schedules resources to meet current and future production requirements. Prepare daily operational reports indicating any malfunctions of equipment and those programs that are carried to another shift. Handles difficult calls from the public to ensure the most effective procedures are implemented. Monitors the productivity and performance of 3-1-1 telecommunicators. Assists with developing and updating manuals, such as policies and procedures and training. May be required to be 'on call' during emergency situations. Working Conditions The position is physically comfortable, the induvial has discretion about walking, standing, etc This is a Houston Public Works Emergency Management position at the Tier I Level Minimum Requirements EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Business Administration, Accounting, Political Science, Psychology or a closely related field. Experience Requirements Three years of experience in personnel, administration, accounting or a closely related field are required. Directly related professional experience may be substituted for the education requirement on a year-for-year basis. License Requirements None PREFERENCES Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer a skill assessment evaluation. SAFETY IMPACT POSITION: Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Salary Information Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade 22 EOE Equal Opportunity Employment The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr