Eligibility Specialist II

Eligibility Specialist II The Department of Social Services is seeking a highly motivated, dependable professional to serve as an Eligibility Specialist II in the Economic or Medicaid Services Division. This position is responsible for determining eligibility for a variety of North Carolina Medicaid programs and requires exceptional customer service skills, advanced communication abilities, and the capacity to work effectively with a diverse population. The successful candidate must be able to interpret and apply complex county, state, and federal policies and regulations, using sound judgment to make accurate and appropriate eligibility determinations. Responsibilities include obtaining, verifying, and evaluating detailed information related to family composition, financial resources, employment, and other pertinent data. The specialist must provide empathetic and clear explanations of program requirements based on mandated policies and utilize agency procedural guides to ensure compliance with all Federal and State regulations. Strong organizational skills, good mathematical reasoning and computational ability, and proficiency in basic mathematical calculations are essential. Candidates must also possess knowledge of general office equipment and universal computer technology and be able to work efficiently under strict deadlines in a fast-paced, team-oriented environment. The individual must support the Forsyth County Guiding Principles of WeCare: Integrity, Awareness, Accountability, Respect, and Excellence. Graduation from high school or GED and three years of paraprofessional, clerical or other public contact experience which may include negotiating, interviewing, explaining information, gathering and compiling data, analyzing data and/or the performance of mathematical or legal tasks. One year of experience in an income maintenance program may substitute for two of the three years of relevant experience. An equivalent combination of education and experience may be considered for minimum qualification requirements. Advanced communication skills and customer service experience are preferred. Previous NC FAST experience preferred. Bilingual skills (English/Spanish) are a plus. The preferred candidate possesses a minimum of 1 year experience in Program and 1 year experience in NC FAST. These duties are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.