In-Seat Attendant

In-Seat Attendant

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.

The starting hourly rate for this position is $19.00 per hour.

The In-Seat Attendant is responsible for quality, hospitality, and customer service. In-Seat Attendant works hand in hand with the In-Seat Pantry Coordinator, Bartenders, and Servers. In-Seat Attendants are responsible for the timely execution and accurate delivery of quality food and beverage items to seating locations around the Club Level. The In-Seat Attendant works with their counterparts to help maintain food quality, monitor hold times, and ensure the safety/sanitation standards of the department. Attendants are to assist with any other task the Food & Beverage Management team requests.

Responsibilities:

• Help to prep and prepare the In-Seat Pantry for service
• Stay up to date on food and beverage menu items and accompaniments
• Help monitor and follow safe alcohol policies and procedures.
• Inform the In-Seat Supervisor/Manager of any guest issues or needs.
• Deliver guest orders in a timely manner to the correct location
• Be visible and ready to assist guests as needed, as well as direct guests to correct personnel for non-Food & Beverage related questions
• Be comfortable with the arena and know how to navigate personally, as well as assist guests
• Help maintain and ensure excellent customer service
• Assist the Pantry Coordinator in the In-Seat kitchen with expediting guest orders
• Work with counterparts of operation to ensure event standards of service are reached.
• Follow, adhere, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department, including but not limited to social distancing and use of face mask/covering when in common areas, presence of guests, and where social distancing is not possible
• Use of gloves when handling guest food or beverage
• Clean and sanitize high-contact surfaces that are frequently used by guests and fellow employees
• Frequently wash hands, regardless of the use of gloves
• Support any other Food & Beverage departments as needed
• Perform other tasks as assigned by supervisors and/or managers

Skills:

• Must be a minimum of 18 years of age.
• Possess excellent written and verbal communication skills.
• Ability to multi-task
• Strong attention to detail and proven customer service skills.
• Exceptional organization and prioritization are a must.
• Schedule flexibility and availability.
• Must be able to work in an environment with fluctuating temperatures.

Knowledge, Skills, and Experience:

Education - High School Diploma or Equivalent

Experience Required - 0-1 Year

This position is on-site.

Company: Anaheim Arena Management, LLC (F&B)

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!