Customer Service Representative I

About Us

At Ajinomoto Health & Nutrition, we are making significant advances in food and health with new ideas and innovative technologies. We are seeking candidates with energy and enthusiasm to be part of our growing team throughout North America. As an Ajinomoto Health & Nutrition employee, you are part of a diverse, innovative, and collaborative community committed to enhancing lives through nutrition and health. Our team is committed to providing amino acid-based solutions that create better lives for all.

We do not use AI to screen applications. Applications and resumes of qualified applicants are reviewed by a real person because we value your time and believe each qualified applicant deserves thoughtful, human consideration. It's an old-fashioned approach-done with purpose.

Why Join Us

Our people are the key ingredient to our success. We offer a collaborative, innovative environment where you can grow your career and make an impact on global food and health solutions.

We provide a comprehensive and competitive total rewards package , including:

• Competitive Pay and Annual Bonus Opportunity
• 401(k) with Company Contributions
• Medical, Dental, and Vision - Effective Day 1
• Paid Time Off, Company Holidays, and Floating Holidays

• Paid Parental Leave
• Wellness Programs and Yearly Wellness Reimbursement
• Work Flexibility
• Company-Paid Life and Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement Opportunities
• Career Growth and Development within a Global Organization

• Company-Provided Mental Health and Caregiving support

Overview

Coordinate activities within Customer Service and is responsible for on-time delivery, customer satisfaction, customer complaint resolution, system workflow, SAP data management, and process improvements.


Qualifications

High school diploma, GED, or equivalent is required with prior experience in customer services.

Ability to communicate professionally and effectively in both verbal and written communications to internal and external customers. Ability to organize and manage time effectively. Familiar with customer service relation and principles. Highly motivated, focused on results, and ability to multitask.

Working Conditions / Physical Requirements

Typical office environment. This position may perform activities in an environment that contains hazardous elements and requires safety awareness and adherence to all safety policies and guidelines. Work must be performed in a safe manner for personal protection and for the protection of other team members. All safety procedures, procedures described in SOPs, BPRs, and support the compliance of applicable ISO standards in all functional areas must be followed, enforced, and strictly complied with.

PHYSICAL REQUIREMENTS: Position requires the ability to sit, walk, bend over, and reach above head for a minimum of an hour a day; lifting or carrying of up to 50 pounds occasionally and repetitive use of hands/arms for writing and computer work.

Responsibilities

• Coordinate Customer Service and Account Management
• Receive, analyze, and confirm demand for export customers
• Understand customers budget needs
• Accurately invoice based on Incoterms
• Process PODs based on Bill of Landing
• Effectively collaborate with customers to understand their business needs and build relationships based on trust and respect
• Collaborate with internal departments to facilitate customers need fulfillment - repacks, mixing operation, etc.
• Collect and analyze data to learn more about consumer expectations
• Maintain accurate records pertaining to inventory and account notes
• Resolve complaints and prevent additional issues by improving processes through customer feedback
• Collect, track, and analyze large amounts of data
• Collaborate with the logistics team for a seamless outbound shipping and delivery process
• Collaborate with sales to support sales forecasting • Process international sample requests
• Coordinate and facilitate intercompany customer meetings
• Provide accurate shipping confirmations based on sailing schedule
• Other duties as assigned

Salary Range

$23.50- $29.00 per hour

EEO Statement

Ajinomoto is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, physical or mental disability, national origin, veteran status or any other basis protected by state, federal, or local law. All employment is decided on the basis of qualifications, merit, and business need.