Customer Service Representative I (Seasonal)

Team Member

We are seeking a dedicated team member to help users navigate the Redfin and Rent websites and mobile app.

About the role

• Assisting users with website and app navigation via calls and the Zendesk ticketing system.
• Troubleshooting technical bugs.
• Collaborating with agents and customers to ensure the website's data is accurate.
• Assisting customers with account maintenance.
• Ensuring a world-class customer service experience by seeing issues through to resolution.

About you

• 1-2 years of experience in customer service and/or technical support.
• Strong written and verbal communication skills.
• Punctual, able to work independently as well as in a group, and capable of handling multiple tasks and changing priorities.
• A commitment to the customer, no matter the issue.
• A fun, caring, and humble attitude. It's important that we have a good time, look out for each other, and pitch in when needed.
• Familiarity with Zendesk ticketing system, AWS phone system, and Slack is a plus.

Schedule: This position requires availability Monday through Friday, 8a-5p PST, with a rotating weekend on-call schedule.

What you'll get: Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.

Redfin is revolutionizing the $75 billion real estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. If you value doing great work in a collaborative environment, join our team!

The compensation for this position is $20.43-$24.04. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company's current, good faith estimate at the time of posting. Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.