Product Manager - Patient Digital Access

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition‑free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health. Position Summary We have an exciting opportunity to join our team as a Product Manager – Patient Digital Access. This is an opportunity to join NYU Langone Health’s cutting‑edge digital team as a Digital Product Manager. You will be a part of a large healthcare organization, but in a department whose culture is similar to that in tech. This team is responsible for improving the patient digital experience through the conception, development, and launch of products and features for our Patient Digital Access program. NYU Langone has heavily invested in digital capabilities and innovation across patient, workforce, research, and clinical experience areas. To design, engineer, and deliver innovative products in the digital health landscape, we are looking for a Digital Product Manager. Product Managers at NYU Langone are expected to have a digital product development background, UX sensibility, and the ability to meaningfully contribute to the design and delivery of custom, SAAS, and enterprise solutions. You will report to the Director, Digital Product. Job Responsibilities Individual Contributor who delivers components of NYU Langone’s digital strategy. Leads design and development for 1+ features/streams within the Patient Digital Access product line. Contributes to the development and grooming of a product strategy, roadmap, and backlog. Establishes product metrics aligned to product and business strategy, partnering with analytics team to design and build dashboards. Teams with product engineers, QA, UX, etc. to deliver high quality products in line with user and stakeholder needs. Develops deep understanding of stakeholder and customer needs, as well as market and competitive trends to fuel the product roadmap and feature development. Utilizes product management tools to document and manage requirements and acceptance criteria, and track progress against the roadmap. Collaborates with UX to design and complete experiments (qualitative and quantitative) that test end user behavior and hypotheses. Contributes to development of useful solutions to problems by collaborating as needed with cross‑functional partners across the organization (Operations, Marketing, Communications, Clinical, Analytics, Security, UX/Design) and across IT product areas. Manages mitigation of roadblocks and on time delivery with product leadership and technical team. Lead the change management and adoption of developed products and features. Minimum Qualifications Bachelor’s degree or equivalent practical experience. 4+ years of experience working as part of a digital product team. Experience working as part of an agile product development team. Experience facilitating the digital product development lifecycle (e.g., product vision, feature prioritization, documenting and driving requirements, and product testing, launch, analytics, and maintenance). Demonstrated practical application of advanced analytical and strategic thinking capabilities. Demonstrated ability to apply judgment within defined parameters. Experience integrating user and stakeholder feedback to shape products and features. Preferred Qualifications Ability to navigate through distributed teams to get things done. Experience with stakeholder management. Strong oral and written communication skills. Knowledgeable about user experience. Displays emotional intelligence. Able to function well in an autonomous environment. Passion for healthcare. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time‑off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well‑being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. NYC salary range for the role: $101,493.51 – $132,336.05 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses or incentive pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here. #J-18808-Ljbffr NYU Langone Health