TeleHealth Specialist

Job Summary The Clinical TeleHealth Specialist is responsible for providing Wellspect product education and clinical support to direct and indirect Wellspect users along with supportive educational material for a smooth start and/or continuous success using Wellspect products as prescribed by their provider, reporting any clinical concerns back to their provider as necessary. This position follows a hybrid work model and requires working in the office 2–3 days per week at one of the following Wellspect locations: New Britain, CT; or Braselton, GA. Key Responsibilities Provides clinical and product education to Wellspect product users, healthcare professionals, DME partners, and Wellspect U.S. team Provides timely initial contact, follow up and return calls, emails, and product and therapy trainings to Wellspect users, HCPs, and Wellspect colleagues per clinical team protocols and expectations Collaborates with Wellspect clinical team and cross functional departments to provide superior customer experience and achieve Wellspect organizational goals Works closely with the Clinical Specialist Manager to refine, develop, and implement clinical telehealth processes and efficiencies Completes product complaints in accordance with the company’s complaint handling process. Notifies sales and clinical team about new Wellspect leads to facilitate Wellspect product prescription. Provides ideas, input, and guidance on marketing materials for end users Ensures full compliance to T&E policy including Open Payments/State reporting Attends national and local exhibitions/congresses for end users and healthcare professionals as necessary Produce timely reports on Wellspect user follow up, performance, activity, and in follow up to events Demonstrates positive role model behaviors in line with company values and vision Performs other duties as assigned or as needed Education BS degree in science major or Nursing Certification/Licensing Registered Nurse Years and Type of Experience 3-5 years of clinical nursing experience Urology, Urogynecology, GI, Colorectal surgery, SCI Rehab, and/or Spina Bifida experience preferred Leadership experience as Charge Nurse, Clinical Educator, Preceptor, etc. preferred Travel for in-services, meetings, and tradeshows as necessary Valid driver license and ability to operate a motor vehicle for up to 8 hours per day Required Computer Skills Proficient in Microsoft Office Products Internet and Email Applications CRM Systems/Order Processing Key Required Skills, Knowledge, and Capabilities Strong clinical knowledge base with emphasis on urinary and GI system Exceptional interpersonal skills Experienced clinical assessment and judgement skills Exceptional problem solving and analytical thinking skills Strong ability to work independently and collaboratively with clinical team to achieve shared goals, maximize efficiencies, and provide best in class customer care experience Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities Strong teamwork, flexibility in adjusting to change and ability to multi-task Ability to prioritize workload and complete work per clinical protocols and expectations. Ability to travel up to 25% regionally and nationally as required Equal Opportunity Employer Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law. Eligibility All successful applicants must be eligible to work in the country the position is based. Agencies Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms. Notice on Fraudulent Job Offers Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com. #J-18808-Ljbffr