Technical Field Service Representative II

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.

Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Our success is directly tied to our employees’ professional growth and personal well-being. Employees are encouraged to be innovative and are valued as an integral part of our team. We provide individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.

The Generator Field Service Technician is responsible for providing on-site troubleshooting, repair, warranty/campaign service, preventative maintenance, and equipment modifications of Generac industrial products. This position works at various customer sites; fleet vehicle provided. We are a 24/7/365 service provider; during mass storms and outages management may require additional help with after-hours calls beyond the standing on-call schedule.

What’s the job?

• Generator Field Service Technician

• Gain proficiency in use of tools and standard procedures relating to diagnosing, troubleshooting, repairing, and performing maintenance on generators.

• Perform scheduled inspections on equipment to prevent future failure, including but not limited to load banking and analyzing voltage requirements.

• Diagnose, troubleshoot, repair and perform maintenance on equipment according to standard procedures in an efficient manner.

• Train and educate customers on the use of equipment and value of products and services provided.

• Follow established expectations for communicating with Dispatch throughout the day regarding updates and next assignments.

• Maintain company vehicle and associated inventory in the vehicle.

• Maintain accurate records of all services performed, mileage, expenses, and bill-able hours.

• Adhere to all safety requirements and regulations.

Minimum Qualifications

Technical Field Service Representative Level I:

High School Diploma or Equivalent

Mechanical / Electrical aptitude

Maintain a valid Driver’s License

1+ Year of Customer Service experience

1+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting

Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred

Technical Field Service Representative Level II:

High School Diploma or Equivalent

Mechanical / Electrical aptitude

Maintain a valid Driver’s License

1+ Year of Customer Service experience

2+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting

Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred

Technical Field Service Representative Level III:

High School Diploma or Equivalent

Mechanical / Electrical aptitude

Maintain a valid Driver’s License

1+ Year of Customer Service experience

3+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting

Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred

Master Field Service Technician:

High School Diploma or Equivalent

Mechanical / Electrical aptitude

Maintain a valid Driver’s License

1+ Year of Customer Service experience

5+ Experience in repairs, installation, maintenance and troubleshooting Generac, Cummins, Onan, Kohler, and/or CAT generators

Generac Master Certification or equivalent

Compensation:

Wolverine Power Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short-term and long-term incentives.

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.