Care Coordinator

Health Home/HH Plus Care CoordinatorSalary Range $42,000.00 - $44,000.00 Salary Position Type Full Time Job Shift Day Education Level 4 Year DegreeAs a member of the Care Coordination team and under the supervision of the Program Supervisor/Team Leader, the Health Home / Health Home Plus (HH+) Care Coordinator provides comprehensive, person-centered and intensive care management to adults with complex behavioral health, medical, substance use, housing, and social-service needs. The position serves individuals enrolled in Medicaid Health Home, including members who meet HH+ criteria such as high-need Serious Mental Illness (SMI) and Assisted Outpatient Treatment (AOT), and may also serve assigned non-Medicaid care coordination cases. The Care Coordinator maintains a total caseload of up to 20 individuals, adjusted as appropriate for acuity, HH+ requirements, program needs, and applicable regulatory standards.This is a field-intensive position serving Manhattan, the Bronx, and Brooklyn. The Care Coordinator meets members where they are - including homes, shelters, hospitals, psychiatric inpatient units, detoxification/rehabilitation programs, outpatient clinics, and community agencies - and plays a central role in transitions of care, engagement, service coordination, advocacy, crisis prevention, and continuity of treatment. The goal is to promote stability, wellness self-management, community tenure, and successful connection to medical, behavioral health, housing, benefits, and social supports while reducing avoidable emergency department use and hospitalization.Minimum HH+ SMI staff qualifications (one of the following):Master's degree in a qualifying field and at least one (1) year of qualifying experience; ORBachelor's degree in a qualifying field and at least two (2) years of qualifying experience; ORCredentialed Alcoholism and Substance Abuse Counselor (CASAC) with at least two (2) years of qualifying experience; ORBachelor's degree or higher in any field with at least three (3) years of qualifying experience, or at least two (2) years of experience as a Health Home care manager serving the SMI or SED population.*In rare circumstances, staff may have unique education and/or experience to adequately serve the HH+ SMI population but do not meet the qualifications outlined above and the agency may submit a waiver and encourage those to still apply.*Qualifying fields include: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreational therapy, counseling, community mental health, child and family studies, sociology, speech and hearing, or another human services field.Qualifying experience includes: providing direct services to individuals with Serious Mental Illness, developmental disabilities, substance use disorders/alcoholism, and/or children with SED; or linking such individuals to a broad range of medical, psychiatric, social, educational, legal, housing, financial, and other services essential to successful community living.Preferred: Experience with Health Home/HH+, AOT, transitions of care, hospital discharge planning, community outreach, supportive housing/homeless services, co-occurring disorders, and NYC behavioral health systems. Master's degree and/or professional licensure is a plus. Postgraduate Center for Mental Health