Account Manager

Job Description
Our client National Quality Systems (NQS) is in search of an Account Manager. This is a remote position preferably a candidate on the east coast of the U.S.

About National Quality Systems (NQS)

National Quality Systems (NQS) is a healthcare SaaS company delivering modern clinical registry platforms for Trauma, Burn, Emergency General Surgery, and specialty programs. Our solutions help hospitals improve data quality, streamline verification workflows, and turn registry data into actionable operational and financial insight.

The Account Manager owns the post-onboarding client lifecycle for assigned NQS customers. This role is accountable for driving measurable customer success, supporting renewals and retention, leading quarterly business reviews, and translating customer insights into actionable recommendations for internal teams.

The Account Manager serves as a strategic partner to clients, strengthens long-term relationships, captures customer advocacy, and contributes to the continued maturation of the NQS account management program. This is a self-directed role with future leadership and supervisory growth potential.

Key Responsibilities

• Own and manage the client relationship following onboarding, ensuring continued traction across all active workstreams.
• Lead Quarterly Business Reviews, including performance analysis, insights development, and executive-level storytelling.
• Monitor account health indicators including adoption, satisfaction, risk signals, and retention metrics.
• Identify trends and patterns across assigned accounts and present strategic recommendations to leadership.
• Drive activities that directly support successful client renewals and long-term retention.
• Capture customer testimonials, case studies, success stories, and reference opportunities.
• Coordinate with Customer Support to streamline escalations and remove operational friction.
• Partner with Onboarding to ensure continuity, knowledge transfer, and timeline protection.
• Collaborate with Product and Development teams to channel client feedback and support feature validation.
• Contribute to the design and evolution of NQS account management playbooks, dashboards, and operating rhythms.
• Support conference participation, including attending and exhibiting on behalf of NQS as needed.
• Maintain accurate CRM documentation, reporting, and account status updates.
• Perform other duties as assigned, which may include customer support activities, onboarding assistance, or development-related workstreams.

Experience and Skills
Required Qualifications

• Bachelor's degree.
• Professional experience in client management or in developing account management programs.
• Experience with trauma programs, clinical registries, or ACS-verified centers.
• Strong communication, influence, and relationship management skills.
• Analytical mindset with the ability to identify patterns and translate insights into action.
• High accountability with the ability to operate independently in a fast-scaling SaaS environment.

Preferred Qualifications

• Master's degree.
• Experience with healthcare SaaS platforms or clinical quality data solutions.

Travel Requirements

• Minimal travel may be required to support client needs, onsite reviews, or industry conferences.

Compensation and Benefits

• Competitive base salary with performance-based incentives.
• Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off.
• Career growth opportunities within a mission-driven healthcare technology organization.

Why Join NQS

Impactful Work: Build software that directly supports hospitals, trauma centers, and patient outcomes.

Purpose-Driven Scale: Support secure, HIPAA-compliant SaaS platforms used nationwide.

Remote Flexibility: Work remotely with a high-performing, distributed team.

Strategic Influence: Help shape customer success strategy as the company scales.

Competitive Compensation: Market-aligned pay with growth and equity opportunities.

Standard Compliance and Legal Notices for All NQS Job Descriptions

Equal Employment Opportunity
National Quality Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including internal equity, market data, the candidate's qualifications- including but not limited to specialty skills, prior relevant industry experience, relevant degrees or certifications. The salary range estimate below is inclusive of all departments, and offered salaries may vary within the given range between departments. A reasonable estimate of the base salary range for this level is $90,000 - $100,000 annualized and other competitive benefits.

At-Will Employment

Employment with National Quality Systems is at will. This job description is not a contract of employment. NQS may modify the duties, responsibilities, or requirements of this role at any time based on organizational needs and at its discretion.

Confidentiality and Data Security Requirements
This position may involve access to confidential and protected patient information. All employees must comply with HIPAA regulations and adhere to company policies, SOC 2 requirements, and industry standards related to data privacy, security, and proper handling of protected health information. Compliance with all NQS privacy and security protocols, including practices consistent with HITRUST frameworks, is mandatory.

Reasonable Accommodation
Applicants who require a reasonable accommodation at any stage of the application process, or employees who need an accommodation to perform the essential functions of their role, should contact the NQS Human Resources team at [insert HR contact information].

Pre-Employment Requirements
Employment may be contingent upon successful completion of required background checks, verification of eligibility to work in the United States, and any additional pre-employment screenings as required by NQS.

Other Duties
This job description is not intended to be all-inclusive and may be modified at any time to reflect changing business needs. Additional duties may be assigned as required.

Ongoing Review
Job descriptions at NQS are reviewed periodically to ensure continued compliance with evolving industry, state, and federal standards.

Employee Acknowledgement
I acknowledge that I have read and understand the duties, responsibilities, and compliance obligations associated with this position. I agree to follow all organizational policies, procedures, and applicable legal requirements.