IT Infrastructure End User Specialist : 202216

Candidates must be authorized to work in the United States and able to work on a W2 directly with HKA Enterprises without requiring permission or sponsorship from a current employer. Applicants who do not meet these requirements cannot be considered. IT Infrastructure End User Specialist Location: Greer, SC & Greenville, SC Pay Rate: $40.00 - $60.00 per hour (DOE) Employment Type: Long-Term Ongoing W2 Contract Work Arrangement: 100% Onsite HKA Enterprises is seeking an experienced IT Infrastructure End User Specialist to support a global manufacturing leader with IT infrastructure operations across facilities in Greer and Greenville, South Carolina . This is a long-term ongoing W2 contract opportunity with no defined end date. Candidates must be able to work onsite daily, with approximately 70-80% of their time in Greer and the remaining time in Greenville. This is not a hybrid or remote position. The hiring manager is looking for a senior-level IT professional who can work independently, take ownership of complex technical issues, lead infrastructure projects, and thrive in a manufacturing environment. This position combines hands‑on technical support with project coordination and customer‑facing responsibilities. The ideal candidate is a strong communicator, a problem solver, and someone who enjoys supporting mission‑critical manufacturing operations. This position supports both office users and manufacturing operations. Candidates should be comfortable working throughout production facilities, including supporting equipment in elevated locations when necessary. Because this role supports manufacturing operations, occasional after‑hours work is expected during plant shutdowns and scheduled maintenance windows. Required: Industrial Work Technician – production devices – PCS, Cameras, scanners, make production possible – IP addresses, Windows, office, production environment (good with heights, productions critical role) The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM , however occasional overtime, evening, weekend, and holiday work is required . These maintenance windows are critical to production operations and should be expected as part of the role. Competitive hourly pay via Weekly Direct Deposit Long-term ongoing W2 contract PTO Sick Pay Paid Holidays Additional Information Long-Term Ongoing W2 Contract 100% Onsite Position Work between Greer and Greenville, SC locations Approximately 70-80% of time in Greer and the remainder in Greenville No regular remote or hybrid work schedule Local candidates are strongly preferred Occasional overtime, weekends, and holidays are required Candidates should be comfortable working in both office and manufacturing environments Employment Requirements W2 Contract Only No Corp-to-Corp (C2C) No 1099 contractors No third‑party recruiter submissions No sponsorship or visa transfers now or in the future Position Overview This role is responsible for planning, implementing, supporting, and improving enterprise end‑user infrastructure, including computers, mobile devices, printers, scanners, production equipment, and other workspace technologies. You will serve as a technical subject matter expert while partnering with internal customers, vendors, and IT teams to ensure secure, reliable, and efficient IT operations. This is a highly visible role requiring both technical expertise and excellent customer service. Half of the position focuses on supporting industrial production technology, while the other half centers on project coordination, customer escalations, and infrastructure improvements. Primary Responsibilities Lead the planning, implementation, deployment, and support of enterprise end‑user infrastructure. Install, configure, maintain, and troubleshoot Windows workstations, laptops, printers, mobile devices, scanners, cameras, and other end‑user technologies. Support critical production equipment and industrial workspace devices used throughout manufacturing operations. Troubleshoot hardware, software, networking, and operating system issues. Serve as a technical subject matter expert for end‑user infrastructure technologies. Support Active Directory, Microsoft 365, Teams, OneDrive, and enterprise collaboration tools. Monitor system performance and proactively identify opportunities for improvement. Participate in proof‑of‑concept evaluations and recommend new technologies. Coordinate vendor support and manage relationships with third‑party technology providers. Support ITIL processes including Incident, Problem, Change, and Configuration Management. Lead lifecycle management activities including deployments, upgrades, patching, and equipment replacements. Document infrastructure designs, configurations, technical procedures, and best practices. Research emerging technologies and recommend improvements that increase efficiency and reliability. Collaborate with global IT teams on enterprise initiatives and technology standards. Serve as project lead for small to medium‑sized infrastructure projects. Mentor junior technicians and provide technical leadership. Perform additional duties as assigned. Day-to-Day Responsibilities Your day will include a mix of hands‑on technical work and project coordination, including: Supporting production‑critical devices including PCs, cameras, scanners, and other industrial technologies. Troubleshooting hardware and software issues that directly impact manufacturing operations. Working in production environments where uptime is critical. Managing customer escalations and ensuring issues are resolved quickly and professionally. Coordinating infrastructure deployments and technology upgrades. Working with internal customers to improve workplace technology and user experience. Required Qualifications Education Bachelor's Degree in Information Technology or related field OR Associate's Degree with two years of professional IT experience OR Four years of equivalent professional IT experience Experience 5+ years supporting enterprise end‑user infrastructure 5+ years supporting Windows‑based environments 5+ years providing customer support within enterprise IT 2+ years mentoring team members or leading IT projects Manufacturing IT experience strongly preferred Technical Skills Candidates should have experience with most of the following: Windows 10 & Windows 11 Active Directory Microsoft 365 Microsoft Teams OneDrive LAN/WAN Networking DNS DHCP

TCP/IP

Routers Switches Wireless Access Points Firewalls Laptops and Desktops Printers IoT Devices JIRA Confluence SharePoint Preferred Qualifications Manufacturing or industrial IT experience ITIL Certification CompTIA A+ CompTIA Network+ CAPM or PMP Certification Lean / Six Sigma 5S / 6S methodology If you're an experienced IT Infrastructure professional who enjoys solving complex technical challenges, leading projects, and supporting technology that keeps manufacturing operations running, we encourage you to apply. HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E‑Verify Prog #J-18808-Ljbffr HKA Enterprises