Customer Service Associate | On-site | BGC, Taguig

Job Description

Job Description

Description:

Are you passionate about delivering high-quality customer experiences and ready to grow your career in a company that truly values its people? Peak Support is looking for dedicated Customer Service Associates who are committed to excellence and excited to work onsite as part of a collaborative and high-performing team.

Join us and be part of an environment where quality, professionalism, and continuous growth come first.

What We’re Looking For

We’re seeking individuals who are:

• Proven in delivering excellent customer service within the BPO industry
• Equipped with strong oral and written communication skills
• Experienced in providing support across multiple channels (voice, chat, email)
• Quality-driven, with a keen attention to detail and a commitment to delivering the best customer experience
• Comfortable working in a fast-paced, onsite environment
• Flexible and open to voice, non-voice, or blended programs
• Knowledgeable in Microsoft Office applications (with at least average MS Excel skills)
• Strong in problem-solving, critical thinking, and information delivery
• Organized, reliable, and able to work with minimal supervision
• Willing to complete required training and continuously improve performance
• Open to working shifting schedules, weekends, and holidays onsite

What Success Looks Like

To thrive in this role, you should have:

• At least 1 year of BPO experience
• A strong sense of empathy, active listening, and professionalism, ensuring every customer interaction meets quality standards
• The ability to make sound decisions and resolve issues effectively using independent judgment
• A collaborative mindset, able to work closely with teammates, supervisors, and leadership
• Adaptability to a dynamic, onsite work environment where priorities may shift
• A genuine commitment to delivering accurate, efficient, and high-quality service every time

? Why Join Us Onsite?

Working onsite gives you the opportunity to collaborate closely with your team, receive real-time support, and build stronger connections—all while enhancing your skills in a structured and engaging work environment.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.