Security Manager

POSITION SUMMARY

Under the direction of the Hospital/Regional Security Manager, supervises the effective day-to-day operations of the Security Department to ensure a safe environment for all hospital employees, patients, visitors, physicians, and equipment. Protects life and property of all persons on hospital premises.

DUTIES AND RESPONSIBILITIES

• Supports and may lead fire, life safety, and emergency management drills and related educational activities.
• Manages and supervises daily operations of the Security team members.
• Provides coaching, counseling, and conducts annual performance appraisals for security personnel. Ensures adherence to security procedures through evaluation and frequent patrol of hospital property.
• Serves as a backup for Security Officers or dispatch, responding to emergency calls as needed.
• Ensures compliance with company policies, state regulations, and other accreditation requirements.
• Reviews, analyzes, and evaluates security reports, audits, and surveys.
• Manages life and property protection protocols for all persons on hospital premises. Engages in de-escalation and contacts local law enforcement as needed in high-risk situations.
• Conducts thorough patrols of hospital buildings and grounds to prevent fire, theft, and vandalism. Reports suspicious activity and investigates incidents.
• Manages the securing and protection of hospital buildings and grounds.
• Responds effectively to emergency and non-emergency situations, supporting the hospital staff in de-escalation when required.
• Ensures only authorized personnel access hospital property and assists with patient, visitor, or employee inquiries.
• Maintains accurate records, including daily activity reports/logs, incident reports, and lost and found logs.
• Serves on the emergency response team and responds to all codes as required.
• Identifies and reports safety and fire hazards, investigating incidents and reporting findings to supervisor.
• Documents incident reports accurately and timely, adhering to investigative procedures.
• Manages access control at hospital entrances, verifying authorization for entry.
• Oversees the operation of security systems such as CCTV, access control, and incident reporting.
• Ensures regulatory compliance, including adherence to state and federal regulations.
• Upholds patient confidentiality in all interactions.
• Maintains a professional rapport with physicians, staff, and vendors, acting as a liaison across departments.
• In emergency situations (e.g., weather events), remains on-site as needed to ensure hospital security and operational continuity.
• Remains vigilant, alerting staff and others to any potential threats or situations requiring immediate attention.
• Other duties as assigned.

REQUIRED KNOWLEDGE AND SKILLS

• Excellent knowledge of public safety and security procedures/protocols preferred.  
• Ability to obtain state-required security officer credentials, as needed.
• Ability to perform duties independently.
• Ability to communicate clearly in English, both verbally and in writing.
• Basic computer knowledge and skills required. Experience with Microsoft Office preferred.
• Demonstrated ability to function calmly and competently in high stress situations.
• Ability to display mental and emotional stamina in situations involving death, multiple patients, family members, etc.
• Ability to be honest, alert, and well-disciplined.
• Ability to lift and move up to 100 pounds.
• Proven ability to maintain confidentiality at all times.
• Strong customer service skills.
• Participate in performance improvement activities.

EDUCATIONAL REQUIREMENTS

• High school diploma or equivalent (GED).
• Two to five (2-5) years of experience in the field of law enforcement, security operations, or a related field is required.
• Experience in a health care setting is preferred.

Please indicate whether you have ever been convicted of a crime, including any misdemeanors and/or DUI/DWI. (Criminal conviction(s) will not automatically exclude you from consideration for employment).