Director, Event Technology (OEM) - Inn at Penn, Philadelphia

Director, Event Technology (OEM) - Inn at Penn, Philadelphia

Position Overview

The Director, Event Technology (OEM) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two Full-time team members, venue revenue between $450k - $900k and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.

Key Job Responsibilities

• Venue Partner Relationships
• Financial Management & Reporting
• Operations Management
• Technical Ability
• Sales Management
• Customer Service
• People Development

Job Qualifications

Bachelor's degree is preferred or equivalent experience

3+ years of audio-visual experience

1+ years of supervisory experience

2+ years of customer service or hospitality experience is preferred.

Sales experience is a plus

Working knowledge of audio-visual equipment in a live show environment

Must be able to successfully complete Level 3 Skills training

Proficiency with the use of computer hardware

Proficiency with computer software and programs, including the Internet and Microsoft Office

Effective leadership abilities and customer satisfaction focus.

A valid driver's license is required for team members who may operate Company vehicles.

Competencies (by Core Values)

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.

General Physical Activities

Sitting: 2-3 hours per day

Standing: 4-5 hours per day

Walking: 4-5 hours per day

Stooping: 2-3 hours per day

Crawling: 2-3 hours per day

Kneeling: 2-3 hours per day

Bending: 2-3 hours per day

Reaching (above your head): 2-3 hours per day

Climbing: 0-1 hour per day

Grasping: 4-5 hours per day

Lifting Requirements

0 - 15 lbs*: Frequently

16 - 50 lbs*: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Carrying Requirements

0 - 15 lbs*: Frequently

16 - 50 lbs*: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Auditory/Visual Requirements

Close Vision: Continuously

Distance Vision: Continuously

Color Vision: Frequently

Peripheral Vision: Occasionally

Depth Perception: Frequently

Hearing: Continuously

Pushing/Pulling Requirements

0 - 15 lbs*: Frequently

16 - 50 lbs*: Frequently

51 - 100 lbs*: Occasionally

Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.

Work Environment

Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities