Valet Attendant - Indianapolis, IN

Job Title: Hospitality Valet Attendant – Luxury Hotels, Resorts & Events Department: Valet Parking Operations Reports directly to: Guest Service Coordinator Schedule: Full Time / Part Time Status: Non-Exempt Compensation: Valets can average $13.00 - $20.00+ per hour (after tips and base pay combined). Rates vary by market; tips are based on service performance and customer interactions. Position Summary As a Valet Attendant, you are more than just someone who parks cars—you are the first impression and the final goodbye. You create a welcoming, professional experience for every guest from arrival until departure, delivering exceptional customer service with energy, confidence, and attention to detail. Primary Objective Provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. Warmly greet guests, assist with vehicle drop‑off and retrieval, manage traffic flow, and address inquiries professionally, following all company policies and operating vehicles with care. Duties and Responsibilities Conduct vehicle damage inspections and document parking locations on claim tickets. Safely and efficiently park and retrieve guest vehicles while adhering to proper key‑handling procedures and all safety protocols. Maintain compliance with attendance and time‑keeping policies, including clocking in/out for shifts and breaks and accurately reporting tips. Keep valet areas clean, organized, and presentable at all times. Handle challenging situations with professionalism, resolve problems promptly, and foster a positive team environment. Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Perform additional tasks as needed to support operational goals, attend required staff meetings, and complete all training modules on time. Education and Experience High school diploma or GED; customer service experience preferred. A customer‑service attitude and a willing, helpful demeanor are mandatory. Certificates and Licenses Valid driver’s license, reliable transportation, and an acceptable motor vehicle record (no more than three moving violations within three years). Clean background check required. Hospitality, Customer Service and Communication Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience. Organizational Support and Adaptability Follow company policies and adapt to changing work environments, managing competing demands effectively with flexibility and professionalism. Dependability and Safety Demonstrate dependability by following instructions, maintaining schedules, and completing tasks on time. Adhere to safety procedures and report unsafe conditions. Physical Demands and Work Environment Stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather. Work both indoor and outdoor, collaborating with vendors and clients, using computers and phones, and operating near moving vehicles. Cell Phone Use May be required to use personal cell phones for work‑related communication. Reimbursement for related usage follows company policy. Pay Transparency PMC is committed to pay transparency and equity among all employees, allowing dialogue on compensation. PMC complies with Equal Employment Opportunity laws and all compensation regulations. Additional Compensation and Benefits Health Benefits – Medical, vision, and dental insurance (upon eligibility) 401(k) (upon eligibility) Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off and paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military‑friendly employer Employee at Will Employment with PMC is on an at‑will basis. Either party may end the relationship at any time, for any reason, with or without cause or notice. A 120‑day introductory period applies. Fair Labor Standards Act (FLSA) Position is non‑exempt. Eligible for overtime pay for hours worked beyond 40 in a workweek at one and a half times the regular hourly rate. All hourly rates meet or exceed the minimum wage requirements for your work location. Employee Leave PMC is compliant with all state‑specific required and FMLA paid leave requirements, including sick leave and state paid family leave. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. #J-18808-Ljbffr