Front Desk Receptionist
Skin Arts & Science Incorporated
Job Description
Job Description
Benefits:
- Employee discounts
- Training & development
- Stock options plan
At La Bella Med Aesthetics, we pride ourselves on delivering advanced aesthetic treatments in a serene, results-driven, and professional environment. We combine science, artistry, and care to help our clients look and feel their best.
Front Desk Receptionist – Duties & Requirements
Job Summary
The Front Desk Receptionist is the first point of contact for all clients and is responsible for creating a welcoming, professional, and luxury experience that reflects the med spa’s brand. This role supports daily spa operations through exceptional customer service, communication, and organization. Key Responsibilities
Client Experience
• Greet all clients promptly with a warm, friendly, and professional attitude.
• Check in and check out clients efficiently.
• Offer refreshments and ensure clients are comfortable while waiting.
• Maintain a calm, welcoming tone even during busy times.
• Handle client concerns or complaints professionally and escalate when necessary.
Scheduling & Communication
• Manage appointment bookings via phone, text, email, or scheduling software.
• Confirm appointments and send reminders.
• Notify providers of client arrivals and changes.
• Communicate delays or adjustments to clients politely and proactively.
Payment & Record Management
• Process payments accurately (services, products, memberships).
• Maintain and balance cash drawer at the end of each shift.
• Update and maintain accurate client records and treatment notes in the system.
• Ensure confidentiality and compliance with HIPAA standards.
Sales & Product Knowledge
• Promote current specials, packages, and memberships.
• Educate clients about skincare products and treatment options.
• Upsell and cross-sell when appropriate, maintaining a service-focused approach.
Spa Presentation & Cleanliness
• Keep front area, lobby, and restrooms tidy and stocked at all times.
• Ensure music, lighting, and scent align with spa atmosphere.
• Disinfect front desk area regularly following spa protocols.
Team Support
• Communicate clearly with providers and management.
• Assist with inventory counts, restocking, and laundry when needed.
• Attend team meetings, trainings, and staff events. Professional Requirements
Appearance & Presentation
• Arrive well-groomed with clean, pressed uniform and name badge.
• Maintain neat hair, light professional makeup, and minimal fragrance.
• Nails should be clean and well-kept (no chipped polish).
• Represent the med spa’s brand in a polished, professional manner at all times.
Skills & Qualifications
• 1+ year of experience in customer service or front desk (spa, salon, or medical office preferred).
• Strong communication, multitasking, and organization skills.
• Comfortable using booking and POS software (e.g., Aesthetic Record, Boulevard, Vagaro, etc.).
• Knowledge of beauty/aesthetic treatments is a plus.
• Reliable, punctual, and team-oriented. Work Expectations
• Arrive on time, ready to work, and in full uniform.
• Follow opening and closing procedures precisely.
• Maintain confidentiality and professionalism at all times.
• Flexibility to work evenings, weekends, or events as needed.
Vacancy posted 21 days ago
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