Document Technician Lead

: Overview : This position will close at 5:00PM on the close date. Performs front counter cashier functions, provides support for other cashiers, reviews and balances transactions from other cashiers, supports cash operations supervisor in preparing daily deposits and reconciling reports. Performs trainings for cashiers. Responds to and resolves escalated customer service issues. Responsibilities : Performs front counter cashier functions for the Treasurer's Office.

• Verifies and receives beginning cash for a front-counter cash drawer; keeps till and receipted payments secure at all times.
• Receipts cash, check and credit card payments; makes change as required.
• Researches tax information from a computerized database.
• Balances cash drawer by reconciling total receipts and cash against reports.

Provides daily front counter assistance to the public.

• Answers questions and provides assistance related to property and personal tax documents.
• Calculates current and delinquent taxes; miscellaneous fees; and taxes paid in advance for mobile homes and parcels.
• Assists taxpayers with tax delinquency questions and explains governing directives, processes, timeframes and methods.
• Drives to pick up mail.

Balances, Audits, and reconciles other teller cash drawers.

• Audits teller cash balances on a monthly basis.
• Verifies teller daily balance sheets.
• Performs daily teller cash reconciliations.
• Troubleshoots any out of balance drawers.

Provides support to Cash Operations Supervisor.

• Opens and closes the office when necessary.
• Prepares bank deposits and daily cash reports.
• Audits cash drawers and the vault when requested.
• Prepares and provides training for new tellers.

Provides additional customer service.

• Addresses escalated issues.
• Conducts research and analysis for complex inquiries.
• Provides follow up for customer related issues.
• Maintains records of issues addressed.

Provides Inspection of Public Records Act (IPRA) responses.

• Responds to IPRA requests related to tax payments.
• Conducts research and review.
• Assists with recording information for the Treasurer's office in RecordBook.
• Tracks and maintains timely responses for IPRA requests.

Leads Mobile Home Collections.

• Prepares collection reports for other cashiers.
• Maintains collection reports.
• Addresses all mobile home collection inquires.

ADDITIONAL DUTIES. Performs other related duties as assigned. Qualifications : Education. High school diploma or equivalent. Associate degree in related field preferred. Experience. Three (3) years of full-time responsible and advanced administrative or responsible customer service cash handling work experience depending on functional area of assignment. One (1) year of specialized experience or training in high-volume cash receipting, balancing and reconciliation is required. Related experience in local government preferred. Bilingual (English/Spanish) preferred. Education/Experience substitution. In accordance with County policy. Licenses/Certifications. Valid unrestricted driver's license. Other (e.g., post-offer medical exam, polygraph, background check, driver's license record, etc.). Must pass background and credit check. Must pass a driver's license check. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION:

• Must have knowledge of general office practices and procedures and use of office equipment; proper methods to maintain accurate records; and proper cash handling and balancing procedures. Must be able to perform repetitive tasks with minimal errors.
• Must be able to navigate Banner, Eagle Treasurer, and Excel worksheets
• Must have skill in reading, analyzing, and applying state and local law, ordinances and regulations;
• Must be skilled in addressing complex customer complaints.
• Ability to calculate figures and amounts such as discounts, interest, proportions and percentages; Proficiency in 10-key calculator and general computer skills are required. Ability to read and comprehend simple instructions; short correspondence and memos; safety rules, operating and maintenance instructions, and procedure manuals. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Skill in keyboarding supplemented by knowledge of standardized word processing software and peripheral equipment in order to create, copy, edit (make insertions or deletions or move material from one place to another), store, retrieve and print a variety of standardized documents using predetermined formats, form letters and mailing lists. The work performed also includes the receipt or transmission of electronic mail, and updating of electronic calendars. Ability to evaluate facts or situations to determine appropriate action; Handling sensitive and confidential matters professionally and tactfully; Dealing with a culturally diverse population; Establishing and maintaining effective and cooperative working relationships with others.
• Must be able to perform repetitive tasks with minimal errors.