Crisis Engagement Specialist

Job Description

Job Description

Sign-On Bonus: $4000 

Retention Bonus: $1000

Summary/objective 

Under the supervision of the Crisis Integrated Services Coordinator, the Engagement Specialist plays a crucial role in coordinating care and providing support to children and youth experiencing crises. This position is responsible for conducting outreach and follow-up to children and families who have engaged with crisis services, with a particular focus on those who decline or disengage. The role includes delivering evidence-based Caring Contacts, reconnecting former clients, coordinating care, and fostering engagement through compassionate, proactive communication. The ideal candidate will have experience working in crisis management, case management, or child/youth services, and will be adept at collaborating with multidisciplinary teams to deliver comprehensive support to at-risk youth in Delaware. 

Essential functions : 

Caring Contacts and Crisis Reconnects 

• Implement the Caring Contacts protocol through phone calls, mailers, and electronic communication, based on an evidence-based model designed to reduce suicide risk.
• Make supportive outreach to discharged clients at designated intervals post-treatment. 

Client Engagement and Follow-Up 

• Conduct outreach to children and families who decline or disengage from crisis services to encourage participation and offer support.
• Maintain contact with former clients and families to assess ongoing needs and provide appropriate referrals or follow-up.
• Serve as a point of contact for post-discharge engagement, ensuring continuity of care and supporting client wellness.

System Engagement and Resource Coordination 

• Collaborate with internal and external service providers to support client care plan, ensuring that all immediate and ongoing needs are addressed including appropriate follow-up and referrals for services.
• Coordinate services and follow-up by phone and email, ensuring accurate and timely information exchange.
• Assist in scheduling follow-up appointments or connecting families with ongoing mental health support.
• Serve as the primary point of contact and act as a liaison between the crisis program, community agencies, schools, and other relevant stakeholders to ensure that all services are integrated and coordinated effectively.
• Advocate for the needs of youth and families within the program and with external agencies, ensuring that services are delivered in a culturally competent and client-centered manner.
• Identify community resources and support services for youth and families, ensuring that they are connected with appropriate services such as mental health counseling, housing, educational support, etc.
• Help youth and families navigate systems, including insurance, legal, educational, and other social services, to ensure holistic support.

Documentation and Reporting:  

• Maintain accurate and up-to-date records of all client interactions and collateral follow-ups in accordance with program policies and state regulations.
• Prepare and submit regular case updates and reports, including documentation of progress, barriers, and recommendations for further intervention or resources.

Competencies/ Capabilities: 

• Crisis Management: Ability to effectively assess and manage urgent, high-stress situations while providing emotional support and practical solutions.
• Collaboration: Strong teamwork and interpersonal skills, with the ability to work with diverse stakeholders.
• Problem Solving: Capacity to think critically and find solutions quickly in complex, time-sensitive situations.