Healthcare Operations Associate

About the Job

Why Altheda?

Altheda Medical Center is a growing, multi-specialty outpatient practice committed to delivering high-quality, accessible care while building the operational systems that make great care scalable. We believe the future of healthcare will be shaped by teams that combine clinical excellence with disciplined operations, modern technology, and a culture of accountability and growth.

The Opportunity:

This is a hands-on operations role for a curious, organized problem-solver who wants to learn how a healthcare organization actually runs-and help make it better. You'll work closely with leadership and cross-functional teams on special projects that improve workflows, implement systems, and raise the standard of day-to-day execution.

What You'll Do:

• Support implementation and optimization of operational systems (scheduling, patient flow, communications, documentation, reporting).
• Map workflows (front desk, clinical, billing/authorizations, lab, patient communications), identify bottlenecks, and help implement fixes.
• Build simple operational dashboards and trackers (KPIs, action items, turnaround times, training completion, quality checks).
• Coordinate special projects such as new service rollouts, vendor/process changes, and patient experience improvements.
• Draft SOPs, checklists, and training materials to standardize execution across teams.
• Partner with clinical and administrative leads to improve consistency, hospitality, and patient satisfaction.
• Support leadership with research, planning, meeting notes, follow-ups, and project management.

Who You Are:

• High ownership: you take initiative, follow through, and communicate early when something is stuck.
• Process-minded: you like turning messy reality into clear workflows, checklists, and systems.
• Analytical enough to work with metrics in spreadsheets (Excel/Google Sheets) and tell the story with data.
• Professional communicator-clear, prompt, and respectful with patients and teammates.
• Comfortable learning new tools quickly (EHR/EMR, scheduling platforms, task trackers).
• Interest in healthcare operations, administration, entrepreneurship, or service delivery.

Nice-to-Have: (Not Required)

• Experience in a clinic, hospital, or customer-facing operations environment.
• Project coordination experience (school leadership, internships, startups, consulting clubs).
• Familiarity with EHR/EMR systems or healthcare admin processes.

Growth Path:

Altheda invests in internal growth. High performers can progress into roles such as Healthcare Operations Coordinator, Quality & Efficiency Analyst, Supervising Trainer Program leadership responsibilities, or longer-term operations/administration leadership positions as the organization scales.

Compensation:

• $20-$24/hour, based on experience and demonstrated skill level.
• Part-time and full-time structures available.

How to Apply?

Submit your resume and a short statement (200 words) on why you're interested in healthcare operations. Selected candidates may be asked to complete problem-solving exercises as part of the interview process.