Liaison Ambassador Services Florida

Concierge Patient Coordinator

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status: Regular Full time

Work Shift: Day (United States of America)

Job Description

The Concierge Patient Coordinator supports the daily operations of the HSS Florida Concierge Program, serving as a central point of coordination for high-touch, personalized patient services. This role works closely with physicians, clinical teams, and administrative departments to facilitate expedited access to care, ensure seamless scheduling, and maintain a consistently exceptional patient experience. Providing operational support to Ambassador Services and International patient programs as needed, collaborating with internal teams to assist with care navigation, scheduling, and communication.

Principal Duties & Responsibilities

• Coordinates personalized, high-touch services for HSS Florida Concierge patients, ensuring a seamless experience from initial contact through follow-up care.
• Serves as a primary point of contact for concierge patients, providing clear communication, timely responses, and escalation of concerns as needed.
• Supports day-to-day operations of the HSS Florida Concierge Program, established workflows, protocols, and service standards.
• Collaborates with internal departments across HSS Florida locations to coordinate care and ensure consistency in the concierge patient experience.
• Assists in identifying opportunities to enhance concierge workflows, operational efficiency, and overall patient satisfaction.
• Supports International and ambassador patient coordination, including assisting with appointment scheduling, communication, and care navigation in collaboration with the Ambassador and International teams.
• Participates in reporting, tracking, and administrative tasks related to concierge, Ambassador Services, and international patient activity.

Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred.
• Minimum of 2–4 years of experience in patient services, concierge healthcare, care coordination, or a related healthcare role.
• Strong interpersonal and communication skills with the ability to engage diverse patient populations.
• Bilingual (Spanish/English) preferred.
• Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment.
• High level of professionalism, discretion, and attention to detail.
• Demonstrated commitment to delivering an exceptional patient experience.

Years of experience required: Minimum 1-3 years healthcare setting, or the equivalent field, or related program. Ability to maintain a positive attitude in a fast-paced environment. Capacity to multitask and prioritize in the ever changing environment of healthcare. Ability to work collaboratively with others. Respect for information confidentiality (the successful candidate will comply with all HIPAA rule and regulations). Ability to show initiative, good judgment, and resourcefulness. Ability to work with a variety of software programs specific to healthcare. Strong computer skills required. Professional demeanor, business attire required.

Physical working conditions: Sitting in a comfortable position with frequent opportunity to move about. Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions.

Environmental working conditions: Comfortable indoor area. Examples: executive, management and secretarial positions.

Hazards: OSHA Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Position & unit accountabilities: Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.