Urgent Care Unit Secretary

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Crystal Run Urgent Care, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Urgent Care Unit Secretary to join our team. Urgent Care Unit Secretary is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: Office is open seven days a week. This role would consist of 38-hour work week, 4-rotating 10-hour shifts between the hours of 9:00 am to 6:00 pm. Rotating Holidays and Weekends. The schedule will be determined by the supervisor upon hire. Location: 1200 Route 300, First Floor, Newburgh, NY 12550 Primary Responsibilities Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages Schedule appointments for new or established patients Enters and scans patient's demographic and insurance information into Electronic Health Record Documents information acquired and services implemented in the patient health record Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing Performs clerical duties such as copying, faxing and filing Manages patient flow Comfortable working in high pace environment All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations Performs related work as required Benefits and Compensation Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications High School Diploma/GED 1 plus year of computer proficiency experience 1+ years of customer service or Healthcare related experience Ability to work flexible hours to include both Saturday and Sunday Ability to travel to cover other offices if needed Preferred Qualifications 1+ years of experience working in medical office / Urgent Care position performing duties such as scheduling appointments, checking patients in/out EMR/EHR knowledge (EPIC) Knowledge of Medical terms Soft Skills Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast‑paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $16 to $29 per hour based on full‑time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr UnitedHealth Group