Operations Supervisor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions 1. Management Work effectively with store management and store crews. Supervise the store’s crew through assigning, directing, and following up of all activities. Effectively communicate information both to and from store management and crews. 2. Customer Service Assist customers with their questions, problems and complaints. Promote CVS customer service culture (greet, offer help, and thank). Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations). Maintain customer/patient confidentiality. 3. Merchandise/Presentation Price merchandise. Stock shelves. Support the planning, execution, signing, and inventory of weekly, promotional, and seasonal merchandise displays. Support the planning, execution, and maintenance of off-shelf merchandise displays. Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills, supervision, and influencing skills. Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts; ability to work overtime as needed and respond to urgent issues at the store when they arise. Preferred Qualifications Experience as a retail supervisor. Education High School diploma or equivalent preferred but not required. Anticipated Weekly Hours 40 hours per week. Time Type Full time. Pay Range The typical pay range for this role is $16.50–$24.00 per hour. Benefits Comprehensive benefits package including medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Equal Opportunity and EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr CVS Health