Security Officer

Safety & Security OfficerThe Safety & Security Officer plays a pivotal role in ensuring a safe, secure, and seamless environment for all guests, residents, and team members at E11EVEN Hotel & Residences. This position is responsible for maintaining a visible security presence throughout the property, proactively identifying and addressing potential safety hazards, and upholding the brand's standards for protection and guest experience. The Officer conducts regular patrols, responds swiftly to incidents, and enforces hotel policies while delivering exceptional, service?focused communication. This role is critical to safeguarding the wellbeing, privacy, and peace of mind of everyone on property. Hotel, Resort, or Nightlife experience is required for this role.Responsibilities include maintaining a professional security presence throughout the property, conducting regular property patrols to ensure all areas are secure, responding promptly to emergencies, supporting guest experience, monitoring security systems, investigating incidents, maintaining confidentiality, collaborating with Guest Services and outside agencies, managing security-related equipment, and performing additional duties as assigned by management.Qualifications include a high school diploma or equivalent, ability to stand, walk, climb stairs, and respond quickly to incidents, capability to exert force to lift, carry, push, or pull objects, ability to physically deter individuals who pose a threat, strong verbal and written communication skills, excellent listening, problem-solving, and prioritization abilities, warm, friendly, service-driven demeanor, ability to understand and apply detailed instructions, commitment to confidentiality, operational safety, and adherence to Highgate policies and grooming standards, reliable attendance and flexibility with scheduling, willingness to participate in required meetings, trainings, and cross-training opportunities, demonstrated initiative, and ability to anticipate guest and operational needs.Benefits include medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Retirement Plan with employer matching contributions, paid holidays, paid vacation, paid sick leave, employee assistance program (EAP), educational opportunities / tuition reimbursement, paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law. For employees based in Washington, Colorado, and California, additional benefits are provided.