Part Time Switchboard Operator

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.Responsibilities:Operate telephone and routes calls to the appropriate person or location within the office.Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callersAnswering incoming calls and directing those calls to the proper parties. Calls must be answered in three rings or lessResearch and identify the appropriate business units or persons for callers when it is not obvious from a provided listAnswering e-mails and communicating with Teams with othersTrack all incoming calls and provide monthly volumes to managerUpdate call script, contact list, and other procedures as information changesProviding support and back up to front counter associate with shipments during downtimeCovering Lunch Break and last hour at the front counterCross training in mail room and other functionsCompleting other tasks as may be assigned by the ManagerQualifications:HS DiplomaExperience as a receptionist in a corporate environment desired.1-3 years experience with Microsoft Office Software (Word, Excel, Outlook).Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.Exhibits superior verbal communication and phone skills.Exhibits exceptional customer service skills.Consistently demonstrates professional demeanor, appearance and attitude.Proven ability to remain calm under pressure; resilient.Sound judgment and problem-solving ability.Able to appropriately handle confidential and highly sensitive material.Demonstrated ability to be flexible and adapt to an ever-changing work environment.Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.