Clinical Director of Virtual Care Programs

Clinical Director of Virtual Care Programs Washington, USA • Anchorage, AK, USA • Lexington, KY, USA • Louisville, KY, USA • Everett, WA, USA • Georgetown, IN, USA • Indianapolis, IN, USA • Fairbanks, AK, USA Job Description Posted Friday, June 26, 2026 at 10:00 AM Position Summary Provide clinical and operational leadership for centralized follow‑up (CFU), the Telehealth service line, and patient navigation and care coordination programs across six affiliate states (Indiana, Kentucky, Idaho, Washington State, Alaska, and Hawaii). Key Responsibilities Serve as senior advanced practice clinician responsible for clinical oversight, quality, workflows, regulatory compliance, cross‑state licensing coordination, staffing, and program development for both licensed and non‑licensed remote staff; ensure safe, timely, patient‑centered follow‑up and telehealth care. Clinical leadership & oversight: provide direction, case review, and supervision for CFU APCs, CFU RNs, Telehealth clinicians, and service line managers; audit and evaluate to ensure compliance with medical standards; communicate with other service lines; provide clinical consultation for complex cases; guide patient navigation and case management. Oversee centralized follow‑up workflows: initiation, documentation standards, care path management, resolution, tracking, and reporting. Establish, refine, and standardize Telehealth clinical protocols, care paths and escalation pathways between Telehealth and affiliate clinical teams. Lead quality assurance audits, identify gaps, and implement corrective action plans for CFU and Telehealth services. Ensure compliance with affiliate policies, PPFA MS&Gs, state regulations, telehealth licensure and telemedicine requirements. Staffing, training & supervision: hire, mentor, and manage remote care staff and oversee training and competency of designees; coordinate with Clinical Trainers, Operations Leadership, Health Center Managers, and Medical Records/Patient Access teams. Support clinician licensing, credentialing, and practice privilege requirements for all six states. Monitor and implement state‑specific reporting requirements (e.g., STI reporting) and telehealth regulatory changes. Serve as primary clinical liaison between CFU, Telehealth, affiliate medical leadership, Prior Authorization Navigators, Gender‑Affirming Care Navigators, and Medical Records/Patient Access teams. Minimum Qualifications Advanced practice clinician (NP, CNM, or PA) with active, unrestricted license in at least one U.S. state. Eligible to obtain and maintain licensure in Indiana, Kentucky, Idaho, Washington State, Alaska, and Hawaii upon hire. Minimum 10 years clinical experience as an APC, with at least 5 years in leadership/supervisory roles and demonstrated experience in telehealth, care coordination, or centralized follow‑up systems. Strong competency with EHRs (experience building/using care paths preferred), telehealth platforms, and remote clinical workflows; EPIC experience is preferred. Knowledge of reproductive health clinical standards, abnormal diagnostic result management, and state reporting requirements preferred. Preferred Qualifications Prior experience managing centralized follow‑up programs, telehealth service lines, or multi‑state clinical operations. Experience in quality improvement, policy development, and staff training/education. Familiarity with PPFA medical standards and MS&Gs or similar organizations. Core Competencies & Skills Clinical judgment and ability to triage and manage urgent/complex cases remotely. Leadership and people management: coaching, performance management, cross‑functional collaboration. Excellent written and verbal communication for patient notifications and staff guidance. Strong organizational skills, comfort with data/reporting, and process improvement mindset. Cultural humility and commitment to equitable, patient‑centered care. Working Conditions & Travel Fully remote role with required periodic travel to affiliate sites and in‑person leadership meetings as needed. Flexible hours may be required to provide clinical coverage or collaborate across time zones for WA/AK/HI and IN/KY/ID. Candidates must reside in one of our six states to be considered. Supervisory Responsibility Direct supervision of CFU APCs, CFU RNs, Telehealth clinicians, and oversight of non‑licensed designees involved in patient navigation and other follow‑up. Compensation The salary range for this position varies based on the employee’s primary work location: Washington: $138,552 – $257,311 annually Alaska: $131,625 – $244,446 annually Hawaii: $124,697 – $231,580 annually Idaho, Indiana, and Kentucky: $117,769 – $218,714 annually *Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position. Position Type Full‑time – Exempt Benefits Eligibility This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long‑term disability and life insurance. For additional information about our benefits program, please send an email to View email address on click.appcast.io. Other Information All employees must present proof of receiving a current flu shot prior to their first day of employment. Expectations Adhere to our code of conduct, policies, procedures, and protocols. Demonstrate a high degree of professionalism. Support and model our customer service standards. Value continuous learning and seek ongoing training and development. Commitment to Diversity PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law. #J-18808-Ljbffr Planned Parenthood GNHI