Maintenance Technician

Job Description

Job Description

This position is a multi-site role supporting Quartz Creek in Mountlake Terrace, Edmonds Gateway in Edmonds, and Quilceda Gardens in Marysville. There are 168 units combined between these three properties. Please visit the property websites to learn more!    

Who We Are
11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enhances the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture. 

We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join us in shaping exceptional living spaces for all! 

Discover more about us and our communities at 11residential.com .  

Job Summary
As a Maintenance Technician, you will work to ensure apartment homes and facilities for your designated community are in good working order and maintained to quality standards for 11Residential.  Primary responsibilities include prompt and courteous responses to service requests, ensuring there are an adequate supply of market-ready apartments to meet leasing demand, and maintaining property appearance which meets or exceeds standards. If you take pride in quality work and want to deliver an “11 out of 10” customer experience to our residents, then this job is for you!

What you'll be doing 

• Complete general maintenance tasks, including service requests, unit turns, and ensuring property curb appeal in a timely manner. 
• Respond, coordinate, and complete resident service requests for occupied units with minimal callbacks.
• Complete make-ready activities for vacant units, ensuring repairs are completed; units meet standards, and all trash is removed before, during, and after completion. 
• Troubleshoot and repair most major and all minor mechanical systems. 
• Regularly communicate with the on-site office team and update appropriate systems when work orders and make-readies are completed and ready to be shown.   
• Conduct daily property walks to inspect building exteriors, parking lots, and common areas to identify and address maintenance needs. 
• Ensure property, vacant apartments and common areas are clean and appealing to current and prospective residents.  
• Always provide professional customer service. 
• May support other properties in the area per business needs.
• Respond and resolve maintenance emergencies, during and after scheduled work hours. 
• Fulfill any other duties assigned by management based on business needs.

Education and Qualifications 

• 1+ years of experience in property maintenance, general maintenance/construction, or a related field.
• Multi-family property management experience is highly preferred.
• Experience using HappyCo or another similar property maintenance software is a plus.
• Familiarity with Microsoft Office Suite to communicate efficiently with management, teammates, and residents. 
• Strong verbal and written communication skills.
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.  
• Must be able to meet the physical requirements of the job and work with paints, pool chemicals, and other potentially hazardous materials in compliance with safety standards. 
• Ability to work both indoors and outdoors in varying weather conditions, including exposure to heat, cold, and other environmental elements.

• Available to be on a rotating on-call schedule for emergencies outside of normal working hours. 
• A High School Diploma/GED is required.
• Must hold and maintain a valid driver's license and reliable transportation.
• Must be able to work on-site and travel between properties. This position is not eligible for remote work. 

Compensation 

• The compensation range for this position is $25 to $28 per hour (depending on experience and skills).
• In addition to the base pay, this role offers exciting opportunities for performance-driven bonuses. Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded.  
• Exact compensation may vary based on skills, experience, and location.

Benefits  

• Medical, dental, and vision insurance coverages. 
• Health savings account. 
• 401(k) with a 4% company match. 
• 30% Employee Rental Discount based on availability. 
• Mileage Stipend for travelling positions.   
• Education/Tuition reimbursement.
• Paid Time Off – Vacation, Sick, Paid Holidays, Service Day, and Health & Wellness Day.
• Exciting growth and development opportunities. 

Physical Requirements  
To successfully perform the essential functions of this job, the employee must be able to: 

• Lift, push, and pull up to 100 pounds. 
• Walk the properties several times daily, up to 10 miles a day. 
• Walk on uneven surfaces and climb several flights of stairs on a regular basis. 
• Visually and audibly observe and detect signs of emergency. 
• Sit, stand, reach, bend, and stoop for extended periods of time. 
• Use standard maintenance equipment. 
• Ability to work in indoor and outdoor environments with exposure to varying weather conditions, including heat, cold, ice, snow, dry conditions, and other inclement weather.
• Speaking and expressing or exchanging ideas by means of written and spoken word. 
• Convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. 

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.  

EEO Statement  
11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.   

You must pass a background check and drug test for this role. A positive result of Marijuana/THC does not disqualify candidates in states where it is legal. 

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