Service Manager

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Service Manager

Service Regular Full Time Bolingbrook, IL, US
Salary Range:

$115,000.00 To $130,000.00 Annually
Roland Machinery Company is a family-owned company established in 1958 and is one of the Mid-West's leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations. Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150
Responsibilities & Duties:
Establish and maintain positive customer relationships in the geographical area served by the service center in all matters relating to RMC service.
Promote all aspects of RMC Service with customers and the RMC Sales Team
Proactively develop service opportunities.
Lead and coach the shop service team, developing associates for current and future positions within RMC.
Manage all financials, including budgets, inventory, gross margin, expense management, pre-tax profit.
Manage workflow to include service requests, scheduling, and purchasing.
Support and implement process improvement, standard work instructions and policies.
Ensure a safe working environment.
Manage capital projects within budget.
Manage service personnel within RMC guidelines.
Qualifications & Skills:
High School Diploma required.
Computer skills are required, with knowledge of word processing and spreadsheet applications preferred.
Mechanical aptitude is required, with knowledge of hydraulic schematics helpful.
A valid driver's license is required.
This is position is for someone who thrives on problem-solving within a team environment with excellent communication skills and professionalism.
Full time regular employees are offered:
Comprehensive PPO health plan, & prescription coverage with non-tobacco discount
Flex spending account offered
Dental and vision
up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution
Paid time off, with additional 8 paid holidays
Company Paid Life Insurance
Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150

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