Director, Global Deliver Quality Excellence

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

Job Function: Quality Job Sub Function: Customer/Commercial Quality Job Category: People Leader

Job Posting Locations

• Beerse, Antwerp, Belgium
• Bogotá, Distrito Capital, Colombia
• Horsham, Pennsylvania, United States of America
• Panama, Panamá, Panama
• São Paulo, Brazil
• Titusville, New Jersey, United States of America
• Toronto, Ontario, Canada

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science‑based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at

Purpose:

The Global Deliver Quality Excellence Director is accountable for establishing and leading the global Commercial Quality strategy, governance, and execution model for Deliver Quality Excellence across Innovative Medicine. This Director‑level role provides strategic oversight for transportation quality, temperature control, distribution quality processes, Deliver‑related compliance, and continuous improvement initiatives supporting the Global Commercial Quality Organization. The role leads a global team including leaders representing each of the region and is accountable for ensuring consistent standards, risk‑based decision making, inspection readiness, business continuity support, efficiency initiatives and end‑to‑end quality governance across global and regional Deliver activities. The position serves as the senior Quality leader and point of escalation at a global level for Deliver, GTTO, Trade Operations, Supply Chain, Regulatory Affairs, Quality Systems, JJRC, regional Commercial Quality teams, and other strategic partners on Deliver Quality Excellence matters. The Director ensures that global priorities are translated into practical, scalable, and compliant operating models while enabling timely resolution of significant quality issues, risks, and cross‑regional dependencies. This role is also responsible for leading the global Deliver Excellence project portfolio and continuous improvement roadmap related to Deliver, ensuring Quality requirements are embedded in transformation initiatives, network changes, operating model improvements, capability building, and process simplification efforts. The Director partners with senior stakeholders to strengthen quality culture, protect product quality and patient safety, and enable a more agile, effective, and harmonized distribution model for Innovative Medicine.

You will be responsible for:

• Global Deliver Quality Governance and Strategic Leadership
  • Set the global Commercial Quality strategy, priorities, governance model, and operating principles for Deliver Quality Excellence, ensuring alignment with enterprise, segment, regional, and local Commercial Quality expectations.
  • Lead, develop, and coach Transportation leaders responsible for Deliver Quality Excellence activities, ensuring role clarity, accountability, consistent execution, talent development, and succession readiness.
  • Define and maintain global Quality requirements, standards, procedures, decision rights, RACIs, escalation pathways, and governance routines for transportation, temperature control, distribution quality, and related Deliver processes.
  • Provide strategic direction on the interpretation and implementation of enterprise standards, segment procedures, global SOPs, and evolving regulatory expectations related to Deliver activities.
  • Establish a harmonized global approach that enables consistent regional execution while recognizing market‑specific regulatory, operational, and business requirements.
  • Partner with Commercial Quality Regional Heads to define and align global Deliver Quality Excellence priorities, ensuring they reflect regional business needs and market‑specific risks.
• Deliver Network, Transportation Quality and Temperature Control Oversight
  • Provide global Quality oversight for transportation lane and route qualification, shipping route verification, transportation risk assessments, lane mapping, transportation mode qualifications, network changes, and distribution model evolution.
  • Ensure consistent application of temperature control requirements during transportation and distribution, including cold chain, controlled ambient, active / passive shipping solutions, temperature monitoring, and temperature excursion management.
  • Oversee governance for validation / qualification documentation, Quality approvals, transportation solutions, temperature‑controlled systems, carriers, lanes, control towers, 3PLs, and related Deliver processes within global scope.
  • Ensure Quality leadership is embedded early in New Product Introductions, tech transfers, network redesign, tenders, business continuity events, control tower expansion, and transportation optimization initiatives.
  • Issue management, compliance and inspection readiness
  • Provide senior leadership for significant Deliver and Transportation related quality issues, including nonconformances, CAPAs, change controls, product impact assessments, delivery service issues, customer complaints, escalations, and remediation effectiveness checks.
  • Ensure robust risk‑based decision making for events involving temperature excursions, damage, contamination, losses, mis‑deliveries, seal issues, and other Deliver quality events with potential product, patient, customer or compliance impact.
  • Drive global inspection and audit readiness for Deliver and Transportation Quality responsibilities, including Health Authority inspections, Notified Body audits, third‑party audits, JJRC assessments, internal audits, and supplier audits.
• Deliver Excellence Projects, Continuous Improvement and Transformation
  • Own the global Deliver Quality Excellence project portfolio and continuous improvement roadmap related to Deliver, ensuring prioritization, governance, measurable outcomes, and alignment with Global Commercial Quality objectives.
  • Establish global Deliver Quality metrics, dashboards, scorecards, trend analyses, Quality Review / QSMR inputs, executive updates, and management review content to drive proactive risk management and performance improvement.
  • Lead simplification, harmonization, digital enablement, and process effectiveness initiatives across Deliver Quality processes.
  • Partner with senior Deliver, Supply Chain, Commercial Quality, Quality Systems, and regional leaders to identify opportunities that improve compliance, cycle time, cost, customer experience, and quality culture.
  • Build organizational capability related to Handling, Storage, Transportation and Distribution requirements, by coaching employees involved with those processes, influencing cross‑functional teams, and fostering accountability, inclusion, continuous improvement mindset, and strong Quality leadership across markets and functions.

Qualifications/Requirements:

• Bachelor’s degree required in Engineering, Scientific, Pharmacy, Business, Quality, Regulatory Compliance, Supply Chain / Logistics, or related discipline.
• Advanced degree preferred.
• Minimum 10 years of relevant experience in Quality, regulated healthcare, pharmaceutical, medical device, distribution, transportation, temperature control, supply chain, logistics, or regulatory compliance, including experience in regional or global leadership roles.
• Demonstrated experience leading managers or senior professionals, building high‑performing teams, setting strategic direction, and driving execution across global, regional, and local organizations.
• Experience influencing senior leaders, managing complex transformation programs, and leading through ambiguity in a highly matrixed global organization.
• Deep knowledge of Good Distribution Practices, Quality Management Systems, supplier quality, purchasing controls, nonconformance / CAPA, change control, audit readiness, inspection management, quality risk management, and global governance models.
• Strong understanding of applicable standards and regulations, including ISO 9001, ISO 13485, GDP expectations, healthcare distribution regulatory requirements, and evolving global inspection expectations.
• Demonstrated ability to lead global transportation quality oversight, lane / route qualification, shipper qualification, transportation risk assessments, temperature monitoring, temperature excursions, logistics service providers, carriers, control towers, and/or 3PL operations.
• Strong enterprise leadership skills, with the ability to translate strategy into execution, balance compliance and business needs, and connect operational details to global quality priorities.
• Excellent executive communication, presentation, collaboration, and influencing skills.
• Ability to make complex quality and compliance topics clear for senior leaders, business partners, and cross‑functional teams.
• Strong portfolio management, transformation leadership, change management, stakeholder alignment, and prioritization skills.
• Ability to manage competing global priorities and drive measurable outcomes.
• Ability to build consensus, navigate ambiguity, negotiate trade‑offs, make risk‑based decisions, and lead teams through complex organizational and process changes.
• Preferred: Experience leading global or multi‑regional Quality transformation, Deliver excellence, distribution network quality, transportation supplier oversight, or continuous improvement programs.
• Experience with cold chain, controlled ambient, passive / active shipping systems, customer service, distribution operations, commercial customers, and global logistics service provider governance.
• Quality Auditor, Six Sigma / Lean, Project Management, Supply Chain, GDP, or related certifications preferred.

Other:

Up to 20–30% travel may be required. English proficiency (oral & written) is required.

Preferred Skills:

Compliance Management, Continuous Improvement, Corrective and Preventive Action (CAPA), Developing Others, Fact-Based Decision Making, Give Feedback, Inclusive Leadership, ISO 9001, Leadership, Performance Measurement, Quality Control (QC), Quality Management Systems (QMS), Quality Processes, Quality Standards, Standard Operating Procedure (SOP), Succession Planning

Salary

The anticipated base pay range for this position is : $150,000.00 - $258,750.00

Additional Description for Pay Transparency:

• Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long‑term incentive program.
• Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52‑week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time‑Off – 80 hours per calendar year.

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at