On-Call Banquet Server

Banquet Server Opportunity At OKANA Resort And Indoor Waterpark

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

The Banquet Server is responsible for serving food and beverage to guests at banquet functions throughout the resort. They will also set tables with linens prior to functions according to the BEO (Banquet Event Order) specs. The Banquet Server will interact closely with all event attendees and provide friendly and efficient service to ensure client satisfaction. The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Qualifications:

• High School Diploma required.
• Previous experience as a Banquet Server preferred.
• Good communication skills; Able to speak and understand English.
• Customer centric approach in dealing with the public and co-workers.
• Physically able to lift and carry trays & remove soiled items from tables.

Performance Standards:

• Customer Service: Maintain customer satisfaction as the driving philosophy of the Banquet department. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Ensure that consistency of service and standards are met.
• People: Interact with people according to Pyramid Global Hospitality's values, which are centered around putting associates first. Instill a servant culture which is focused upon partnering and supporting all members of the team.
• Quality: Know the general operations of department. Make sure room set-up is exactly according to diagrams and equipment used is in good condition.

Essential Function:

• Constantly. Keep work areas clean and organized.
• Constantly. Know food preparation and service.
• Constantly. Report all unsafe conditions immediately.
• Frequently. Set up banquet rooms for functions (chairs, tables, linens, etc.).
• Frequently. Solve unusual customer requests creatively.
• Occasionally. Complete other duties as assigned by supervisor to include cross training.

Physical Requirements:

• Standing/Walking: Constantly. Various surfaces include carpet, tile and rubber mats.
• Crouching (bend at knees): Constantly. Lift trays.
• Kneeling/Crawling: Occasionally. Clean or pick-up debris.
• Stooping (bend at waist): Frequently. Load carts and trays while serving food and beverages.
• Twisting (knees/waist/neck): Constantly. Serve guests, monitor banquet room activity, maneuver through crowds and staff.
• Climbing: Rarely. Stairs and stepladders.
• Balancing: Constantly. Carry trays
• Leg/Foot Use: Rarely.
• Reaching (overhead/extension): Frequently. Stock supplies, carry trays, serve at arm's length extension, set up banquet tables.
• Handling/Grasping: Frequently. Serve food, set up banquet tables, use telephone.
• Fingering/Feeling: Frequently. Write, use calculator, garnish and fill plates, fold napkins and handle hot pans.
• Pushing/Pulling: Frequently. Push carts, tables, glass and china carts. Average weight 10 lbs.; maximum weight 20 lbs.
• Lifting/Carrying: Frequently. Set up tables, food trays, ice buckets. Average weight 25 lbs.; maximum weight 50 lbs.

Use of Senses:

• Talking in person: Constantly. Communicate with guests, the public and employees.
• Hearing in person: Constantly. Communicate with guests, the public and employees.
• Near vision: Constantly. Corrected to 20/40 to read contracts, paperwork. View product and room set up.
• Far vision: Constantly. Corrected to 20/40 to view status of banquet rooms.
• Depth perception: Constantly. Stock supplies, serve guests.
• Color vision: Frequently. Recognize color differences between various drinks and colored linen. Quality control.
• Smell: Constantly. Detect potential hazards and odors.

Mental Requirements:

• Interaction with others/communication skills: Frequently. Professionally deal with difficult situations/people.
• Deadlines/shift work/overtime: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice.
• Flexibility: Frequently. Work a variety of hours, varied tasks under varied conditions.
• Pace: Constantly. Must change pace as business demands.
• Highly repetitive work: Constantly. Oversees banquet functions.
• Attention to detail: Constantly. Monitor all services and products for guests.

Environmental Setting:

• Safety requirements (i.e., clothing, safety equipment required, activities performed): Constantly. Adhere to safety standards and procedures.
• Exposures (fumes, chemicals, vibrations, humidity, cold, heat, dust, noise): Frequently. Exposure to cleaning chemicals, sterno fuel, heat of the kitchen in full operations. Background noise and smoke.

Compensation: $5.00 - $5.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality