After Sales Specialist

After Sales Specialist

MiCROTEC is a high-tech company and global leader in wood scanning solutions. Founded in 1980 and headquartered in Bressanone, Italy, MiCROTEC has offices in Sweden, Germany, Finland, Canada, and the United States. We partner with some of the world's largest sawmills and wood processing companies to help optimize production, improve product value, and support more sustainable wood utilization.

Our team is driven by innovation and a passion for advancing the wood processing industry through cutting-edge technologies including CT (Computed Tomography), X-ray, visual scanning, deep learning, artificial intelligence, and stereoscopic imaging.

As the world's leading provider of wood scanning solutions, we offer meaningful opportunities for professional growth and development within a collaborative, global organization. Our core values Customer Success, Innovation, Trust, Collaboration, and Passion for Excellence guide everything we do. If those values resonate with you, we invite you to become part of our team.

Job Summary

The After Sales Specialist is responsible for supporting existing customers through hardware and software upgrades that enhance their installed MiCROTEC systems. This role works closely with engineering, Account Managers, and OEM partners to assess customer needs, develop upgrade proposals, process orders, and keep key business systems up to date.

Key Responsibilities

Customer Support & Sales Operations

• Gather and confirm customer requirements for hardware and software upgrades.
• Work with technical teams to determine pricing and cost factors for each upgrade.
• Prepare and present upgrade proposals to customers, coordinating with Account Managers and OEM partners as needed.
• Process and release accurate orders for all after-sales projects.

Systems & Documentation Management

• Keep ERP, CRM, Project Master List, Offer List, and customer quote records current and accurate.
• Ensure accurate tracking and documentation of all after-sales activities.

Cross-Team Collaboration & Expertise

• Act as a go-to resource for internal teams on after-sales processes, project details, and the right points of contact.
• Help colleagues navigate workflows, locate project numbers, and follow established best practices.

Requirements

Skills & Abilities

• Strong technical aptitude with a willingness to develop deep product knowledge.
• Excellent communication, problem-solving, and analytical skills.
• Self-directed, results-oriented, and highly organized.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to analyze technical data.
• Valid driver's license.
• Proficiency with Microsoft Office Suite and ability to learn ERP systems, CRM platforms.

Education & Experience

• High School Diploma or equivalent required. Bachelors degree preferred.
• Exposure or familiarity with technical drawings and/or computer hardware a plus.
• Prior experience in a technical after-sales, sales support, or sales operations is always helpful but not required.

Physical & Travel Requirements

• International travel may be required, up to 2-3 weeks per year.

Location & Hours

This position is based onsite at our office in Corvallis, Oregon. Due to the collaborative and cross-functional nature of the role, regular in-office presence is required to effectively support customers, internal teams, and operational workflows. Some hybrid work (1-2 days per week) may be granted after an initial onboarding of 6 months.

The standard schedule for this position is full-time, Monday through Friday, 8:00 AM 5:00 PM. Additional flexibility may occasionally be required to support customer or operational needs.

Pay

This role pays a combination of base salary plus commission. We anticipate the starting base salary to fall between $60,000 and $72,000 per year, depending on experience.

MiCROTEC Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected under applicable federal, state, or local law.

MiCROTEC Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during employment, in accordance with applicable laws.