Asset Protection - Agent - Cascade Station Rack

Job Overview Asset Protection (AP) teams keep customers, teams, and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies while protecting company profits by mitigating shrinkage and investigating theft. Responsibilities Resolve theft by using good judgment and conducting quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance. Identify theft trends by leveraging technology, reporting, and surveillance tactics. Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards. Identify, elevate, and support internal theft investigations through various methods including exception‑based reporting and surveillance systems. Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams. Use video systems to monitor theft activity and support investigations. Leverage RFID data to view merchandise movement at the highest level and aid item‑level investigations with merchandise inaccuracies. Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting all store security and emergency incidents, including medical emergencies. Support the security of physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store. Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid. Prepare and submit prompt and complete reports for all high‑profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities. Testify in court when summoned for criminal and/or civil cases. Build cross‑functional partnerships with store leaders, neighboring retailers, and local law enforcement. Qualifications The ability to make, and be accountable for, decisions using good judgment in a fast‑paced environment. Detailed, clear, and concise verbal and written skills. Good interpersonal and communication skills. The ability to maintain a high level of confidentiality. A calm demeanor when dealing with safety issues, including individuals who engage in aggressive behavior. Accountability, initiative, and a high level of ownership. Ability to work a flexible schedule based on business needs. Meet any state and local licensing requirements. Experience in investigative, asset protection, and security procedures (preferred). Pay Range $24.65 - $25.65 hourly Benefits Medical, Vision, Dental, Retirement, and Paid Time Away Life Insurance and Disability Merchandise Discount EAP Resources 401(k), PTO accruals, holidays, and more (benefits vary by location and employment length) Legal Notices For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after a conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. #J-18808-Ljbffr Nordstrom Inc