Traffic Controller - PCAM

Traffic Controller - PCAM

At Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Traffic Controller serves as a frontline representative responsible for ensuring the safe, efficient, and customer-focused operation of parking facilities. This role requires strong customer service skills, attention to detail, and the ability to manage traffic flow, enforce parking policies, and respond to customer inquiries and issues in a professional and timely manner.

Key Responsibilities

• Provide exceptional, face-to-face customer service, ensuring a positive parking experience.
• Assist customers who are unsure of payment methods or parking procedures.
• Support customers throughout the parking entry and exit process.
• Address and resolve customer concerns, including handling irate or escalated situations in accordance with company policies and service standards.
• Act as a frontline representative of the company, maintaining professionalism at all times.
• Issue parking notices to vehicles in violation of facility policies and accurately document violations.
• Monitor and manage traffic flow within the parking facility.
• Conduct routine lot counts and adjust parking counters as needed.
• Assist with the coordination of ingress and egress to maintain smooth operations.
• Maintain accurate records of lot activity, revenues, and related transactions.
• Perform regular patrols of the parking facility, including during various weather conditions.
• Identify and report safety hazards, equipment malfunctions, or operational issues to the Site Manager.
• Ensure the facility is clean, organized, and free of obstacles at all times.
• Coordinate with property security for any parking- or garage-related incidents.
• Operate and maintain company and/or property-owned equipment during assigned shifts.
• Maintain detailed logs of daily activities, issues, and incidents in the logbook.
• Communicate all relevant information to supervisors and management in a timely manner.
• Collaborate with supervisors to prioritize daily tasks and operational needs.
• Provide suggestions and recommendations to improve parking operations and efficiency.
• Adhere to all company policies, procedures, and site-specific requirements.

Skills, Knowledge and Expertise

• Previous experience in customer service, parking operations, or traffic control is an asset.
• Strong interpersonal and conflict resolution skills.
• Detailed Oriented
• Ability to work outdoors in various weather conditions.
• Basic understanding of equipment operation and reporting procedures.
• Ability to multitask and prioritize in a fast-paced environment.

Requirements

• Must be at least 18 years of age
• High school diploma or equivalent preferred.
• Valid Driver License with good driving record
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E?Verify program to confirm employment eligibility.
• COVID-19 vaccination and annual flu vaccination are required for this position (subject to approved exemptions).

Physical Demands

• Ability to stand, walk, and patrol for extended periods.
• Ability to work in varying weather conditions.
• Capability to handle light equipment and tools as needed.

Working Conditions

• This role operates primarily in an outdoor parking facility environment and requires flexibility to work various shifts, including weekends, evenings, and holidays.

Benefits

Join our team and enjoy an outstanding benefits package, including:

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

About Reimagined Parking

The Reimagined Parking family of nationally recognized operating companiesImpark, Lanier Parking, Republic Parking, AmeriPark, and Park Oneis a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

United States - California applicants only: The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. Find out more about the Los Angeles County Fair Chance Ordinance at . Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage: .

Our Hiring Process

Stage 3:

Phone Screen

Stage 4:

On-site Interview

Stage 5:

Hired

Stage 1:

Applied

Stage 2:

Internal Review