Office Services Specialist

Office Services Specialist / Field Support Specialist (On Call) Reports To: Office Services Specialist (On Call); will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview The Office Services Specialist (On Call) provides exceptional office and mail services in a floating capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office services functions. This position is based out of a specific client “home office” and sent to different client sites at short notice as needed. Flexibility and adaptability are key to success. The position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities Provides 5-star customer service to all employees in all forms of communication. Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors. Assists with light facilities duties as needed, such as assisting customers in opening troubleshooting tickets, helping order supplies, and stocking kitchens/service areas with supplies. Receives inbound mail/packages, sorts incoming mail and inputs into chain of custody software package. Manages outgoing mail/package transactions. Performs duties associated with shipping and receiving of materials. Notifies employees upon receipt of inbound deliveries. Distributes mail/packages to company personnel. Assists with office moves. Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality. May be asked to help set up/take down conference rooms for meetings/events. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains back‑up and provides guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service to client. Provides reception or concierge (front of office) coverage as needed. Competencies Strong verbal and written communication skills. Excellent customer service skills. PC skills; MS Office Suite experience. Ability to handle multiple tasks simultaneously. Good organizational skills. Working knowledge of MFD equipment. Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. Ability to work independently and complete projects. Ability to determine correct packing method and validate packing slips for accuracy of incoming and outgoing materials. Ability to work flexible schedule and hours. Qualifications and Education Requirements High School Diploma (or equivalent) required. 6+ months prior work experience preferred. Ability to work assigned work hours determined by the manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem‑solving. Superb written and verbal communication skills. Current knowledge or ability to learn computer‑based systems required for functions of position. Required to maintain an overall professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands Approximately 50% of the time this position requires the following physical demands: fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs; ability to walk, bend, kneel, stand, and/or sit for an extended period of time; manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.); ability to lift or move 40 lbs or greater frequently. Travel Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation. Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need. Travel distance will be predominately within the FSS’s assigned region. #J-18808-Ljbffr SPS North America Inc