Receptionist

Facility is located in Sulphur Springs!

Benefits available for Full-Time employees

Job type: Full-Time

Schedule: 10 AM-7 PM

Your Job:

Sunny Springs is a FANTASTIC Long-Term Care Facility.

We are looking for FANTASTIC people like YOU to join our TEAM!

What does success in Long-Term Care look like?

YOU!

Come join our Team of successful caregivers!

If you have what it takes to care for our individuals.

Join our Sunny Springs nursing team!

We serve our Residents daily with a Spirit of Excellence!

Don’t be a stranger come apply! We accept walk-in interviews

1200 Jackson St N, Sulphur Springs, TX 75482, USA or call us at View phone number on click.appcast.io to meet our Sunny team!

Your Job Summary

Responsible for interpreting company policies, and employment law. Responsible recruiting, supporting, and developing talent. The ideal receptionist will have skills in auditing, compliance and excellent coordination between all departments.

QUALIFICATIONS

• High school Diploma required.

• Proficiency with Microsoft office: Word, Excel and Outlook.

• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

RESPONSIBILITIES

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.

• Resolves customer requests, questions and complaints; provides information to improve customer service.

• Serves as liaison between residents and other departments.

• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.

• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved

• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.

• Arranges for consults for residents annually or as needed.

• Serves as role model to foster superb customer service.

• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

• Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;

• Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.

• Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.

• Announces notifications over public address system.

• Updates resident directory including resident’s names, room locations, and telephone extensions.

• Arranges for service of office equipment.

• Other duties, responsibilities and activities as assigned by supervisor- petty cash, AR/collections, resident trust fund, petty cash, renewals, and other. Supports business office functions as needed; Receives payments for services rendered and records amount received; Distributes petty cash and makes change; Prepares and distributes receipts for monies received.

• Passes out and collects employment applications.

• Other duties, responsibilities and activities may change or assigned at any time with or without notice.

"I have worked at Sunny Springs since 2017. It feels like a family here. I would highly recommend this facility!" - Welda White - ADON LVN

"I enjoyed working at Sunny Springs Nursing and Rehab. We have a great team that works well together and the Supervisors do not hesitate to help! I have worke here for 3 years and the communication has been very open!" - Karri Butts - LVN

"I have worked for this company for 5 years. This is by far the best! They are well organized and have great communication! I really like the teamwork as well as the attitude of the staff! The open-door policy has made me comfortable to always communicate and i've had no issues! - Patrice Conley- LVN

"The reason I work for Sunny Springs is that I love our residents. We have a great staff and I truly believe that we do our very beast to meet their needs. I have been at Sunny Springs since 2013 and I will be here as long as they will have me!" - Regina Hall - CNA Staffing Coordinator

Sunny Springs Nursing Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.