Senior Director Operations

KeHE Senior Director, Operations

At KeHE, we're obsessed with creating solutions, unboxing potential, and serving others – and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we're committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you'll be embarking on a career that's moving forward. When you join KeHE, you're becoming part of a team that is a force for good.

Primary Responsibilities

The Senior Director, Operations plans, directs, organizes and controls warehousing, distribution, and transportation activities for the distribution center. The Senior Director Operations is responsible for implementing company operating policies, procedures and processes that achieve safe, efficient, and cost-effective facility operations, while meeting customer service expectations. The Senior Director Operations maintains the distribution center in accordance with Company's health and sanitation standards, federal and state OSHA requirements and protects and maintains company assets (inventory, facilities and fleet) within the designated region.

Essential Functions

Duties, Tasks and Responsibilities:

• Must demonstrate the ability to build and sustain a safe and clean work environment through a relentless focus on prevention and sending associates home safe every day
• Service commitments to key customers with a focus on accuracy, quality and on time delivery
• Lean leadership, daily management and root cause/problems solving
• Leader must model and instill KeHE's Keystone habits to drive a strong, engaged and productive team-based environment
• Attracting, hiring, training and developing highly effective people leader at all levels
• Organize production and procedures for transportation and warehouse operations to meet budgetary goals.
• Oversee and execute all inventory control procedures ensuring maximum safeguard of the company's physical inventory.
• Analyze workforce data to identify trends and implement process improvements to meet operational goals
• Interface daily with management of the warehouse to drive communication and site morale
• Responsible for the overall maintenance of all equipment; recommend new equipment, systems, and facility for capital expenditures in partnership with key stakeholders
• Develop and maintain inventory, shrinkage-shortage level goals established by the company.
• Oversee responsibility for facility's security, safety, and sanitation programs
• Maintain an efficient production schedule to ensure timely truck departures to meet delivery schedules.
• Coordinate outside purchases Warehouse and Transportation materials, supplies, and products.
• Interact with customers to resolve order discrepancies and ensure quality service.
• Establish and maintain effective communication avenues with all KEHE departments.
• Develop and maintain effective cost control procedures.
• Develop and maintain effective productivity procedures. Maximize facility productivity and utilization.
• Maintain safeguards of confidential company information
• Other duties and special projects as requested

Skills, Knowledge and Abilities:

• Must be skilled to effectively resolve complex problems or issues, by using judgment that is consistent with standards, practices, policies, procedures
• Proficiency with data analysis to identify, problem-solve, root cause, and action issues
• Ability and willingness to respond with patience, courtesy, and friendliness while displaying credibility and decisiveness to support the organization's priorities.
• Able to work well under pressure, excellent interpersonal abilities; ability to get along with diverse personalities; tactful, mature, and flexible.
• Able to work successfully under pressure, handle multiple high priority issues, projects, and under tight time constraints.
• Good reasoning, sound judgment, service oriented, and assertive/persuasive.
• Excellent grammar, verbal, writing, presentation skills, and ability to speak effectively before groups of employees and management personnel.
• High degree of self-motivation and dependability.
• Resourceful, well organized, highly dependable, efficient, and detailed oriented.

Minimum Requirements, Qualifications, Additional Skills, Aptitude

Education and Experience:

• High School Diploma required
• Bachelor's Degree is highly preferred
• Minimum 10 years prior warehouse / distribution experience required
• 7 years of progressive leadership is required
• Previous experience operating operational systems including MS Office, Power BI, Manhattan, Blue Yonder for data analytics and results management
• Ability to work varied shifts and overtime as required

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to carry, lift and/or move up to 75 pounds. The associate is required to sit. The associate is frequently required to stand, walk, and climb. While performing the duties of this position, the associate is subject to a warehouse environment where temperatures can vary from very cool to very warm. The associate is also exposed to outside weather conditions. The noise levels in the work environment are typically low to moderate.

Equal Employer Opportunity StatementKeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.