Luxury Front Office Lead — Guest Experience Champion

Step into a leadership role at Oceana Santa Monica, the #1 Hotel in Los Angeles, as voted by Travel + Leisure. Following a $35-million transformation, our intimate, all-suite, oceanfront hotel continues to set the standard for refined luxury and personalized service. We are seeking a driven, service-minded Assistant Front Office Manager with luxury hotel experience to help lead our Front Office team and deliver unforgettable guest experiences. About The Role As Assistant Front Office Manager, you are a visible leader on the floor and a trusted partner to the Front Office Manager. You help oversee Front Desk and Guest Services operations while setting the tone for gracious service, operational excellence, and calm confidence, especially in moments that matter most to our guests. This role is ideal for a hospitality professional who prioritizes quality over quantity, appreciates the nuances of luxury service, and takes pride in leading small teams with high standards and genuine care. What You’ll Do Support daily Front Office and Guest Services operations in a luxury boutique hotel Lead, coach, and inspire front-line team members to deliver polished, personalized service Ensure seamless arrivals and departures, including VIP and repeat guests Actively resolve guest concerns with empathy, discretion, and professionalism Collaborate with hotel leadership to support revenue goals, staffing needs, and service initiatives Maintain brand standards related to service delivery, appearance, safety, and compliance Assist with scheduling, onboarding, training, and ongoing team development What You Bring Minimum 2 years of experience in Front Desk, Guest Services, or Concierge roles in a four- or five-star hotel At least 1 year of supervisory or leadership experience A refined service style with a warm, personal approach Strong communication skills and professional presence The ability to balance gracious hospitality with operational discipline Comfort working in a fast-paced, guest-focused environment where details matter Schedule & Expectations Full-time hospitality schedule based on operational needs, including weekends and holidays Must maintain a professional, guest-facing appearance in accordance with hotel dress and grooming standards Benefits & Perks Competitive medical, dental, and vision benefits Basic life insurance 401(k) with auto-enrollment after 60 days Paid time off, including vacation, sick leave and holidays* New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year. Why Oceana Hotel Oceana Santa Monica offers a boutique environment with hands-on leadership, personalized service, and opportunities for professional growth through mentorship and excellence. If you take pride in delivering thoughtfully executed luxury hospitality, we invite you to apply. #J-18808-Ljbffr Oceanabeachclubhotel