Manager, Inside Sales

Leadership, Coaching & Talent Development

Lead, coach, and develop three regional Inside Sales Supervisors, the Inside Sales Coordinator, and the Virtual Training Specialist, establishing consistent performance expectations and accountability across all regions.

Conduct regular coaching sessions with supervisors covering people management, pipeline management, performance, and business execution.

Oversee onboarding, sales-process training, product education, and systems training in partnership with the Virtual Learning Specialist, targeting programs to identified skill gaps.

Identify and develop future leaders, supporting interviewing, candidate selection, and succession planning across the organization.

Sales Performance and Territory Execution

Drive inside sales strategies focused on agency production, engagement, profitability, retention, and growth.

Analyze regional performance, sales trends, pipeline activity, and agency engagement data to identify opportunities and address performance gaps.

Partner with regional supervisors and field sales leaders to develop and execute aligned territory business plans.

Operational, Agency & Business Partnership Support

Partner with Sales Operations, Marketing, Underwriting, Product, Operations, and Learning and Development on strategic initiatives, ensuring accurate reporting, pipeline management, and CRM utilization.

Identify workflow and technology improvements, and provide leadership with business updates, risks, and strategic recommendations.

Support key agency relationships, escalated concerns, and remediation plans, ensuring agency-facing teams deliver a consistent, consultative, and service-oriented experience.

Job Qualifications

Required Qualifications

Bilingual in English and Spanish.

Seven or more years of experience in sales, territory management, agency development, account management, or related business leadership.

Three to five years of leadership experience managing sales teams, supervisors, or multilevel organizations in a metric-driven sales or contact-center environment.

Strong coaching, communication, performance-management, analytical, and strategic problem-solving skills, with working knowledge of Salesforce or a comparable CRM platform.

Preferred Qualifications

Bachelor's degree in business, marketing, management, communications, or a related field.

Property and Casualty insurance experience, preferably within inside sales, agency development, territory management, or contact-center sales.

Experience with training, facilitation, onboarding, employee development, or geographically aligned sales teams.

Working Conditions

Primarily office-based, with extensive telephone and computer use in a fast-paced, performance-driven environment.

Frequent interaction with associates, supervisors, field leadership, internal partners, and agencies through meetings and virtual communication.

Occasional travel may be required for meetings, training events, conferences, or agency visits.